Stephanie Finley
Moore,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proficient in timekeeping, data entry, and maintaining accurate records, with a proven track record of improving operational efficiency. Adept at working independently and as part of a team to achieve organizational goals. Seeking to leverage my expertise in a workforce management role to optimize scheduling, forecasting, and overall workforce productivity
Overview
9
9
years of professional experience
Work History
Claims Analyst
Advanced Call Center Technologies LLC
2022.12 - Current
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
- Filed and processed customer claims accurately and efficiently, ensuring all necessary documentation was included.
- Submitted and maintained detailed records of cardholders' complaints and claim-related correspondence.
Customer Service Representative (Seasonal)
Duluth Trading
2022.10 - 2022.12
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Medical Supply Consultant (Contract)
ConvaTec
2022.02 - 2022.07
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Assisted customers with selecting medical supplies that best suited their needs through inbound and outbound calls.
- Conducted follow-up calls to ensure customer satisfaction with products and address any concerns.
- Escalated complex issues to their internal nurse team to ensure proper resolution and care.
- Maintained detailed records of customer interactions and feedback to improve service quality.
Store Manager (Promoted From Assistant Manager)
Tradehome Shoes Inc.
2019.04 - 2022.02
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed employee timekeeping, accurately entering and verifying work hours for payroll processing
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Produce Associate/ Cross-Trained Associate
Walmart
2018.11 - 2019.04
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Cross-trained in multiple departments (including dairy, bakery, meat and online grocery pick up), gaining a comprehensive understanding of store operations
Customer Service Representative
The Home Depot Inc
2016.01 - 2018.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Paulding County High School
Dallas, GASkills
- Excellent Communication and Interpersonal Skills
- Dispute tracking
- Critical and Analytical Thinking
- Customer Service and Support
- Computer Skills
- Team Leadership and Strategic Decision Making
- Time Management and Organizational Skills
- Problem Solving
- Scheduling and Forecasting
- Attention to Detail
- Understanding of Labor Laws
- Familiarity with Industry Best Practices
Timeline
Claims Analyst
Advanced Call Center Technologies LLC
2022.12 - Current
Customer Service Representative (Seasonal)
Duluth Trading
2022.10 - 2022.12
Medical Supply Consultant (Contract)
ConvaTec
2022.02 - 2022.07
Store Manager (Promoted From Assistant Manager)
Tradehome Shoes Inc.
2019.04 - 2022.02
Produce Associate/ Cross-Trained Associate
Walmart
2018.11 - 2019.04
Customer Service Representative
The Home Depot Inc
2016.01 - 2018.10
High School Diploma -
Paulding County High School
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