Ebony Hardin-Ponte
Greenwood,IN
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Friendly Manager committed to creating safe and inclusive environment for residents. Skilled in developing and implementing programs and activities to promote diversity and inclusion in residence hall. Resolves conflicts and promotes student development through effective communication and collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly [Job Title] committed to creating safe and inclusive environment for residents. Skilled in developing and implementing programs and activities to promote diversity and inclusion in residence hall. Resolves conflicts and promotes student development through effective communication and collaboration.
Overview
11
11
years of professional experience
Work History
Front of the House Leader
Market District
02.2022 - Current
- Responsible for managing all aspects of the seasonal Market District Food Truck including scheduling/booking events, maintaining permits/inspections, logistics for off-site events, menu planning, food production, food sales, money handling and driving
- Solved grievances and complaints by collaborating with fellow leaders to find the best solution.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Maintained high standards of cleanliness throughout the property by creating schedules and assigning tasks to housekeeping staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
Human Resources Specialist
Market District Giant Eagle
03.2021 - 02.2022
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Improved communication between management and staff by organizing regular town hall meetings and feedback sessions.
- Performed budget analysis to control expenditures and predict future budget needs.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and implemented onboarding and orientation programs for new employees.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Curbside Leader
Market District
03.2020 - 02.2021
- Responsibilities included the creation of recipes, daily food preparation, display and sales of food products for the gourmet food case with emphasis in one-on-one customer service
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Oversaw day-to-day activities of 25 employees in retail establishment, fostering inspiring atmosphere to optimize employee experiences.
- Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
- Developed and implemented customer service policies to enhance satisfaction.
- Drove customer satisfaction rates up by refining internal procedures and enhancing external stakeholder communications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Evaluated staff performance and provided coaching to address inefficiencies.
Restaurant Manager
Market District
03.2016 - 03.2020
- Responsibilities include scheduling, opening and closing, special event coordination with vendors, special event set up and cash management.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Correctly calculated inventory and ordered appropriate supplies.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Motivated staff to perform at peak efficiency and quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Purchased food and cultivated strong vendor relationships.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
Kitchen Manager
Aramark at Victory Field
04.2013 - 04.2016
- Responsible for preparation of cold & hot foods for catered displays, game day menus, menu labeling and caloric conversions, ordering from Us Foods and Piazza
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Managed staff schedules and maintained adequate coverage for all shifts.
Line Cook & Shift Supervisor
Market District
12.2015 - 03.2016
- Responsible for training of FOH staff, use of Micros for event planning and POS system, and overall customer experience
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Monitored food quality and presentation to maintain high standards.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Pantry & Special Events Chef
Highland Golf & Country Club
12.2013 - 02.2016
- Prepared cold appetizers, salads, amuse bouche, charcuterie, crudité, chilled soups, cold sauces and desserts in both fine dining and upscale casual outlets
Education
Associates of Applied Science Culinary Arts - Culinary Science
The Art Institute
Indianapolis, IN05.2015
Skills
- Food Truck Driver
- Smith Driving Certificate
- ServeSafe Certificate
- SafeMark
- Menu development
- Trained in performance and wage reviews
- Customer-Oriented
- Team Leadership
- Cost controls
- Recruitment and hiring
- Scheduling
Certifications And Awards
- Safe Mark Food Safety Certificate
- Art Institute's Presidential Award and multiple Academic Achievement awards
- CPR and First Response Certification
Timeline
Front of the House Leader
Market District
02.2022 - Current
Human Resources Specialist
Market District Giant Eagle
03.2021 - 02.2022
Curbside Leader
Market District
03.2020 - 02.2021
Restaurant Manager
Market District
03.2016 - 03.2020
Line Cook & Shift Supervisor
Market District
12.2015 - 03.2016
Pantry & Special Events Chef
Highland Golf & Country Club
12.2013 - 02.2016
Kitchen Manager
Aramark at Victory Field
04.2013 - 04.2016
Associates of Applied Science Culinary Arts - Culinary Science
The Art Institute
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