Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alayna Groce

Birmingham,AL

Summary

Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers a combined amount of 8 years of comprehensive education and experience in recording vital signs, collecting specimens and preparing accurate documentation. Complies with healthcare guidelines, policies and standards and reports patient information and observations to plan and guide nursing care. Recognized by patients for delivering five-star patient care.

Overview

3
3
years of professional experience

Work History

Customer Service and Hospitality

Independent Contracting
06.2021 - Current
  • Works to resolve any issues/concerns in order to retain loyal business and increase client satisfaction
  • Proficient navigation through assigned systems to complete established tasks
  • Submits reports to leadership team reflecting work completed and areas of opportunity
  • Serves as primary point of contact provide top-tier service when delivering merchandise and services.

Customer Service & Hospitality Associate

Independent Contracting
03.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating

Nursing Assistant

Ascension Health, Vincent East Hospital
06.2019 - 03.2020
  • Coordinated with physicians and nursing staff while assisting with diagnostic procedures including obtaining specimens, taking vital signs, along with ensuring patient comfort
  • Turned numerous bedfast patients to avoid bedsores or gave enemas, douches, massages, alcohol rubs and compresses
  • Monitored patients' intake of oral medications as directed by physician or nurse and make notation of time and amount given
  • Prepared and served food or feed patients needing assistance, and records food or liquid intake and output
  • Increased patient’s awareness of self and others, and to cope with symptoms of stress, and traumatic experiences
  • Accurately documented all care and updated patient medical records for easy follow-up
  • Interacted with family members and other healthcare professionals.

Education

Master of Science - Clinical and Mental Health Counseling

Walden University
Minneapolis, MN
02.2024

Master of Public Administration -

Columbia Southern University
Orange Beach, AL
06.2021

Master of Public Health -

Columbia Southern University
Orange Beach, AL
2019

Bachelor of Science - Professional Health Sciences

University of South Alabama
Mobile, AL
2015

Skills

  • Microsoft Office Customer Service Support Outstanding Verbal& Written Communication Skills
  • Data Entry Confidential Correspondence Critical Thinker Reports/Documentation
  • Result Execution Client Relations Operational Improvement Attention to Detail Problem Solving
  • Conflict Resolution Time Management Process Improvement Hospitality
  • Strategic Planning Training & Development
  • Upbeat and Positive Personality

Timeline

Customer Service and Hospitality

Independent Contracting
06.2021 - Current

Customer Service & Hospitality Associate

Independent Contracting
03.2020 - Current

Nursing Assistant

Ascension Health, Vincent East Hospital
06.2019 - 03.2020

Master of Science - Clinical and Mental Health Counseling

Walden University

Master of Public Administration -

Columbia Southern University

Master of Public Health -

Columbia Southern University

Bachelor of Science - Professional Health Sciences

University of South Alabama

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Alayna Groce