Maranda Jones
Baconton,United States
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Robert Half
03.2024 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Patient Care Representative
Call 4 Health
11.2023 - 03.2024
Front Desk Associate
SGA Dental Partners
08.2022 - 11.2023
Director
Best Buddies Daycare
05.2012 - 08.2023
Education
High School Diploma -
Baconton Community Charter School
Baconton, GA05.2012
Skills
- Compassionate
- Hard Working
- Dependable
- Excellent Computer Skills
- Knowledgeable with computers
- Quick learner
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Robert Half
03.2024 - 06.2024
Patient Care Representative
Call 4 Health
11.2023 - 03.2024
Front Desk Associate
SGA Dental Partners
08.2022 - 11.2023
Director
Best Buddies Daycare
05.2012 - 08.2023
High School Diploma -
Baconton Community Charter School