Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Additional Information
Timeline
BusinessAnalyst

GENEVIEVE JONES

Barstow,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Driven Document Controller touting 5 years of success in digital file management. Proven history of streamlining procedures and mentoring team members on document workflows. Astute individual offering positivity and relative ease in tackling administrative tasks and assisting with special projects. Offering expertise in creating, organizing and managing documentation for public office requirements. Expert Microsoft user bringing strong technical acumen, excellent communication skills and unsurpassed dedication to quality and accuracy.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Document Preparer

Formz N Docz Preparation Services
Barstow, Ca
03.2015 - Current
  • Inspect documents for content accuracy and visual specifications
  • Prepare, file, and review documents according to client specifications
  • Edit and amend incorrect information
  • Maintaining records of documents physically or electronically in compliance with company’s policies and procedures
  • Performing general clerical duties, such as answering phones, taking messages, making copies and other duties as assigned.
  • Revised, paginated and printed spreadsheets from Microsoft Excel.
  • Prepared electronic presentations by customizing templates and creating or manipulating basic graphics using Microsoft PowerPoint.
  • Prepared PDF documents, created fillable forms, edited text and set properties and bookmarks in Adobe Acrobat.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.

Provider Manager

HEAD'Z N TOE'Z
Barstow, Ca.
08.2009 - 07.2014
  • Supervised, trained, and managed other childcare workers during their interactions with children at childcare center
  • Train childcare workers to entertain and educate young children and introduce them to scientific and mathematical concepts, as well as problem-solving skills
  • Telecommuted by maintaining “home” office to operate administrative duties; also assisting childcare workers at daycare facilities
  • Worked 40-60 hours week.
  • Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
  • Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.

Environmental Safety and Health Analyst Jr

ITT Industries
Fort Irwin, Ca.
05.2009 - 07.2009
  • Keeping records of water sampling locations and methods
  • Assisting environmental safety and health analysts with record keeping and data collection
  • Assisting in investigation of complaints of possible safety and /or health problems by making observations and notifying environmental safety officer
  • Documenting complaints and keeping records of investigations; communicating findings to ESH analysts
  • Assisting in follow-up actions
  • Informing departments and individuals of environmental regulations
  • Representing ESH department answering questions, participating in presentations, and distributing educational materials
  • Distributing pollution statistics and other information as mandated by federal Freedom of Information Act
  • Researching and reviewing relevant materials to gather requested information
  • Communicating information or results of research in writing or verbally
  • Assisting in preparation of environmental studies, comprehensive field reports, and public presentations; organizing files; performing data entry and analysis as needed
  • Conducted and investigated employee accidents and injuries, reported findings to senior management and made incident prevention recommendations.
  • Drafted reports and proposals to address technical problems, streamline project fulfillment and optimize marketing.
  • Exceeded goals by 35% through effective task prioritization and great work ethic.

Eligibility Worker II

County Of San Bernardino
Barstow, CA
02.2001 - 11.2007
  • Interviewing persons of diverse socioeconomic backgrounds and temperaments using variety of standard interview and interaction techniques to determine eligibility and need for public social programs and services; interviewing clients individually and in group settings to obtain required information; explaining program requirements and procedures individually and in group settings
  • Assisting applicants in completion of applications and declaration forms upon which eligibility decisions are based
  • Eliciting information in difficult and emotional situations on such matters as applicant earnings and financial obligations, parental status and living arrangements
  • Determining program eligibility in accordance with variety of regulations; computing, with use of computerized record keeping system, amount of aid authorized using all potential income and allowable deductions from earnings; making computer entries, reading and interpreting computer printouts and information on computer screens
  • Establishing and maintaining case files; preparing necessary documentation to initiate, continue and modify public assistance; planning and organizing caseload to ensure that necessary work is completed in accordance with regulations relating to eligibility timelines; reviewing documentation for accuracy, completeness and consistency; contacting applicants and recipients regarding discrepancies and referring questionable cases to fraud unit for further follow-up
  • Providing information and making routine referrals to resources available through County and within community which help meet health, housing, and food needs or providing assistance with employment, education, childcare and transportation, making referrals as need to protective services as mandated reporter.
  • Provided consulting services to over 600 individuals on various career-related issues and communicated with clients to determine needs and goals

CLERK III

County Of San Bernardino
Barstow, CA
02.2001 - 11.2007
  • Collecting, entering, processing, sorting, and tabulating information according to departmental process and procedure
  • Answering telephones, taking and relaying messages and/or receiving visitors
  • Providing general information, instructing and assisting regarding programs and services to public and other employees; answering questions regarding specific departmental procedures and practices; providing information over telephone and making appointments
  • Preparing/compiling letters, memoranda, reports, case histories, invoices, statements, court orders, and records reports, bills, vouchers, receipts, lists, schedules, appointments, orders, notices and statistical data and other documents related to area assigned
  • Requesting and accepting records and other information from variety of sources
  • Inputting and maintaining data into various database programs; posting information from various reports and documents to appropriate records
  • Auditing and verifying documents and other records for variety of purposes to include accuracy, legality and consistency
  • Operating variety of office equipment such as computer terminals, calculators, fax, copier, information and image management systems, copiers, sorters, viewers and other office machines to enter and retrieve data, producing and/or processing, materials to include correspondence, memoranda, reports, numeric data, requisitions, tabulations and statements
  • Maintaining manual and computerized alphabetical, numerical or subject matter files; sorting and filing correspondence, bills, invoices, requisitions, demands, contracts, applications, purchase orders, interoffice memoranda and wide variety of other documents, records and similar media; pulling material from files; purging files as needed or scheduled
  • Receiving and issuing receipts for variety of fees and cash payments to include payments; computing payments required to redeem delinquencies
  • Assisting in training of other staff members as needed
  • Preparing, composing, types or assembling information into proper form from outlined instructions or established procedures including letters, forms, records and reports from rough drafts, marginal notes or verbal instructions; types of bills, vouchers, receipts, lists, schedules, orders, notices and statistical data
  • Receiving, sorting and distributing mail
  • Transcribing wide variety of dictation; filing legal papers with appropriate agency; maintaining records of hearings in files or calendar books in accordance with departmental policies and procedures
  • Training or assisting in training of new employees and assisting in development and implementation of clerical procedures
  • Analyzing and interpreting abstract technical date from variety of source documents, legislations, and other materials
  • Acting as resource for others regarding difficult problems related to departmental policies, procedures, terminology, and regulations
  • Providing information to public on programs available to them
  • Developing, establishing, and maintaining appropriate filing systems as well as composing routine correspondence and legal pleadings for Department of Children's Services
  • Received and screen calls by providing caller with desired information or referring them to appropriate staff member
  • Arranged appointments
  • Composed routine correspondence and prepared court documents, reports, travel requests, and similar material.
  • Supported staff on 5 special assignments and ad hoc projects

CLERK II

County Of San Bernardino
Barstow, CA
02.2001 - 11.2007
  • Entering and retrieving data from San Bernardino County overpayments collections menu
  • Maintaining and using government vehicles to assist in working in other offices throughout San Bernardino County
  • Typing and maintaining overpayment and clerical files for Quality Review Unit
  • Scheduling staff meetings and collecting data and resources that are set to be discussed
  • Composing schedules, graphs, and charts using, Excel, Access, and PowerPoint
  • Assisting Quality Review Specialists in maintaining appropriate case files for clients committing welfare fraud and typing reports
  • Designed forms, charts/graphs by utilizing various computer software packages
  • Picked up and delivered mail for Quality Review Unit (San Bernardino County) and distributed it to appropriate personnel
  • Maintain files on all correspondence and actions and follow up to ensure timely reply or actions were completed
  • Collecting, entering, processing, sorting, and tabulating information according to departmental process and procedure
  • Processing wide range of procedures, research, decision making, and discretion
  • Answering telephones, taking and relaying messages and/or receiving visitors
  • Providing general information, instructing and assisting regarding programs and services to public and other employees; answering questions regarding specific departmental procedures and practices; providing information over telephone and making appointments
  • Preparing/compiling letters, memoranda, reports, case histories, invoices, statements, court orders, and records reports, bills, vouchers, receipts, lists, schedules, appointments, orders, notices and statistical data and other documents related to
  • Making mathematical calculations; assembling, tabulating and comparing financial and other data; compiling variety of data to include statements, claims, reports and payroll data
  • Scheduling appointments and meetings for individuals and groups; notifying attendees and preparing meeting material(s); recording meeting results
  • Assisting in training of other staff members as needed.
  • Received and routed business correspondence to correct departments and over 300 staff members

Customer Service Representative

Kelly Services, GE Capital Mortgage Co
San Bernardino, CA.
01.2000 - 02.2001
  • Handling customers' questions, complaints, and billing inquiries with highest degree of courtesy and professionalism
  • Offering alternative solutions where appropriate with objective of retaining customers business
  • Communicating with customers using web-based tools and demonstrating associated proficiency in typing and grammar
  • Making financial decisions to protect/collect revenues and adjust customer accounts
  • Had broad working knowledge of mortgage practices and operations and demonstrated continued and consistent proficiency in most of skill sets utilized within Call Center
  • Assisted in training new employees
  • Sold mortgage products and insurances and placed customer orders in computer system
  • Provided customers with product and insurance information
  • Transferred customer calls to appropriate staff
  • Identified, researched, and resolved customer issues using computer system
  • Followed-up on customer inquiries not immediately resolved
  • Completed call logs and reports
  • Researched over 300 billing issues
  • Research misapplied mortgage payments
  • Recognized, documented and alerted supervisor of trends in customer calls
  • Recommended process improvements
  • Functioned comfortably in fast paced, performance-based call center environment where every call is monitored, recorded, and assessed to see if required performance levels are met.
  • Took rapidly arriving incoming telephone calls one immediately after another
  • Conducted myself and answered customer inquiries in courteous and professional manner
  • Searched for and entered information on computer, toggling among 4-6 open windows on desktop, while on phone
  • Following processes and procedures that call center defines for handling calls on every call
  • Answer incoming calls on first ring
  • Following specific scripts call center managers provide.
  • Providing callers with accurate and complete answers
  • Working number of hours per day determined by call center and needs of business
  • Provide on-the-job training for new employees
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered 1000+ customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer adjustments to maintain financial accounts

Education

CERTIFICATE - Business Administration; Information Technology

Victor Valley College
Victorville, CA
05.2014

High School Diploma -

Central High School
Barstow, CA
05.1995

Skills

  • Resource information
  • Applicant engagement
  • Documentation and paperwork
  • Program knowledge
  • Effective communication skills
  • Financial data assessments
  • Written and verbal communication
  • Social program eligibility
  • Benefits program knowledge
  • Application Review
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Cultural Awareness
  • Critical Thinking
  • Interpersonal Communication

Personal Information

Cases read by the State of California with no monetary errors. Team Player Award Issued 01/30/2007.

Certification

● Information Technology Specialist- 05/2014
● Eligibility Worker II Certification- 03/2002
● Customer Service Representative- 01/1999

● Clerical Work & Training-40 hours a week 01/2000

Budgeting-40 hours a week 01/2002
● Customer Service- 40+ hours a week 01/1999
● Computer programs (MAC; IOS; WINDOWS)-40 hours a week 02/2001
● Eligibility Worker for State of California 40 hours a week 01/2002.
● Typing 65 wpm-40 hours a week 02/200


Additional Information

PERFORMANCE RATINGS, AWARDS, HONORS, AND RECOGNITIONS:
QC (Quality Control) Performance awards received 03/2003, 06/2003, 10/2003, 12/2003,
09/2004 and 09/2005.
Cases read by the State of California with no monetary errors.
Team Player Award Issued 01/30/2007.

Timeline

Document Preparer

Formz N Docz Preparation Services
03.2015 - Current

Provider Manager

HEAD'Z N TOE'Z
08.2009 - 07.2014

Environmental Safety and Health Analyst Jr

ITT Industries
05.2009 - 07.2009

Eligibility Worker II

County Of San Bernardino
02.2001 - 11.2007

CLERK III

County Of San Bernardino
02.2001 - 11.2007

CLERK II

County Of San Bernardino
02.2001 - 11.2007

Customer Service Representative

Kelly Services, GE Capital Mortgage Co
01.2000 - 02.2001

CERTIFICATE - Business Administration; Information Technology

Victor Valley College

High School Diploma -

Central High School

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