Monique Jones
Roswell,GA
Summary
To seek entry level position within your company. Enthusiastic Assistant Manager offers over 10+ years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about hotel operations and best practices to maintain effective operational output. Ambitious manager brings friendly, outgoing nature over more than 20+ years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs.
Overview
25
25
years of professional experience
Work History
General Manager
Stablegold Hospitality LLC
Roswell, Georgia
04.2012 - Current
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified customer needs and delivered relevant product solutions and promotions.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Met business targets with streamlined operations strategies.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Helped team develop specialized projects, events and promotions.
Front Desk Manager
Atlanta Hotel
04.2012 - Current
- Responsible for day to day business
- Responsible for payroll/scheduling/account payable/account receivable
- Corporate trainer for all front desk agents and managers on 6 hotels
- Handle groups/individual reservations, to District Manager
- Responsible for cash handling/audit process
- Analysis on budget control and inventory control
- Support manager for other hotels company wide
Front Desk/Audit
Hilton Garden Inn
08.2009 - 03.2012
- Responsible for front desk office, charge of Audit process
- Balance Daily Number for next business day
- Responsible for cash handling, updating accounting
- Handles group blocks and individual reservations
- Assisted in the Accounting Office as an assistant
- Drive shuttle van for local runs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Explained policies and procedures to visitors.
- Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Processed payments and updated accounts to reflect balance changes.
- Greeted visitors and verified reasons for visit and appointment information.
- Pulled and organized requested documentation.
Front desk/Audit
Doubletree Hotel & Suites
Roswell, GA
09.2009 - 11.2011
- Responsible for front desk office, charge of Audit process
- Balance Daily Number for next business day
- Responsible for cash handling, updating accounting
- Handles group blocks and individual reservations.
Front desk/Audit
Fairfield Inn & Suites
Atlanta, GA
09.2005 - 01.2009
- Responsible for sales leads, part time auditor
- Manage front office, reservations, cash handling
- Concierge with hotel and local restaurants, managed group blocks.
Front Desk
Staybridge Suites
Alpharetta, GA
11.2001 - 09.2005
- Front desk duties, Making and canceling reservations, Updating room's in keep
- Help with Group Sales.
Education
Bachelor of Business Administration - Accounting
Strayer University
Roswell, GASkills
- Other Skills
- Experience in
- Microsoft Excel, Microsoft Word
- Date Entry, type 60-70 wpm Great customer service skills
- Customer Service Management
- Staff Scheduling
- Decision Making
- Team Leadership
- Employee Motivation
- Hiring and Onboarding
- Staff Development
- Recruitment and Hiring
- Sales Tracking
- Budget Control
- Quality Assurance
- Performance Evaluation and Monitoring
- Administrative Management
- Training Management
- Sales Promotion
- Revenue Forecasting
- Focus and Follow-Through
- Records Organization and Management
- Cost Reduction
- Financial Statement Review
Timeline
General Manager
Stablegold Hospitality LLC
04.2012 - Current
Front Desk Manager
Atlanta Hotel
04.2012 - Current
Front desk/Audit
Doubletree Hotel & Suites
09.2009 - 11.2011
Front Desk/Audit
Hilton Garden Inn
08.2009 - 03.2012
Front desk/Audit
Fairfield Inn & Suites
09.2005 - 01.2009
Front Desk
Staybridge Suites
11.2001 - 09.2005
Bachelor of Business Administration - Accounting
Strayer University