CHRISTIAN TIWA MOUAFO

Upper Marlboro,MD

Summary

Dynamic security-focused professional with over 6 years of experience in cybersecurity operations, technical support, and armed public safety. Adept in network traffic analysis, vulnerability management, malware investigation, and incident response. Former Special Police Officer (SGT) with a strong background in physical security, surveillance monitoring, access control, and emergency response. Experienced in technical support roles focusing on cloud platforms, Linux systems, Python scripting, Active Directory, Azure, and AWS environments. Proven ability to collaborate across teams, manage escalations, support project timelines, and implement cybersecurity best practices. Committed to continuous learning, proactive risk mitigation, and cross-functional communication to safeguard digital and physical assets.

Overview

years of professional experience

Certification

Work History

SOC Analyst

ETECH CONSULTING LLC

01.2023 - Current

Monitoring security alerts and reporting potential malicious activities to customers and/or superiors
Performing security and risk analyses, which can lead to investigating breaches and identifying their root cause
Pinpointing vulnerabilities and assessing their potential impact on our customers' networks
Preparing reports to help leaders evaluate the effectiveness of security policies
Advising and implementing the necessary changes required to counter potential attacks or improve security standards
Operate and support security infrastructure, focusing on network security best practices
Responsible for implementing appropriate IT security procedures, configuring security software, and implementing security administration functions across multiple platforms
Collaborate with a variety of departments to ensure customer service level agreements (SLA's) are met
Provide escalated network and firewall support to customers
Communicate with both internal and external contacts at a variety of structural levels to diagnose and resolve problems for both technical and non-technical audiences
Conduct network traffic analysis, cryptography, encryption and configuration of authentication, authorization, and directory services

Tier 1 MDR Analyst

E Tech Consulting

01.2020 - 01.2022

Threat Monitoring and Analysis: Monitor security alerts and events to identify potential threats and vulnerabilities.
Analyze and investigate security incidents, determining the nature and extent of the threat.
Incident Response: Execute incident response procedures to contain and mitigate security incidents promptly.
Collaborate with internal and external stakeholders to coordinate effective incident resolution.
Security Technology Management: Manage and operate security information and event management (SIEM) tools.
Fine-tune and update security technologies to ensure optimal performance.
Vulnerability Management: Identify and assess vulnerabilities in the organization's systems and networks.
Provide recommendations for remediation and work with relevant teams to implement fixes.
Threat Intelligence: Stay informed about the latest cybersecurity threats and trends.
Incorporate threat intelligence into daily monitoring and response activities.
Documentation and Reporting: Maintain detailed records of security incidents, investigations, and actions taken.
Generate and present regular reports on the security status of the organization.

Information Technology Support Specialist

Part Authority

01.2018 - 08.2019

Coordinate cloud software updates, system maintenance, and patch deployments
Communicate clearly with customers regarding maintenance schedules and product improvements
Track and manage project timelines using tools like JIRA
Support internal teams in aligning deliverables and schedules across departments
Assist in process documentation and internal coordination tasks
Participate in structured training to gain product and technical expertise
Collaborate with project managers on customer-related planning and execution
Provide remote Tier 1 and Tier 2 technical support via email, chat, or video for internal staff
Troubleshoot hardware, software, VPN, and connectivity issues across Windows, cloud-based platforms
Support onboarding/offboarding of users, including account setup, permissions, and device provisioning
Maintain and monitor company software tools, including email systems, CRM, document management, and scheduling platforms
Assist with implementing basic cybersecurity best practices (2FA, password policies, patch updates)
Escalate complex issues to senior IT or third-party vendors when necessary
Maintain documentation of support procedures and contribute to the internal knowledge base
Collaborate with team members on special projects such as system upgrades, software evaluations, and automation initiatives.

Special Police Officer (SGT)

Condor Consulting Security Inc

02.2016 - 11.2018

Oversee and supervise the performance of security personnel on the assigned shift to ensure quality service delivery.
Act as a liaison between the site supervisor, Account Manager/Field Operations Manager, and the security team, communicating important information and addressing any operational needs.
Ensure compliance with all company policies, procedures, and customer requirements during the shift.
Respond promptly and professionally to incidents or emergencies that occur during the shift, coordinating necessary actions with management and security staff.
Maintain detailed shift reports and incident documentation, ensuring accurate record-keeping for all significant events.
Conduct periodic checks and inspections of the site to ensure safety, security, and adherence to company standards.
Collaborate with the management team to implement security strategies and improve service quality.
Understand and successfully execute post orders, including enforcement of client and company policies, rules and regulations.
Provide security-related customer service and emergency response activities as required.
Guard property against damage, fire, theft, and illegal or unauthorized entry.
Display courteous, respectful, and professional interactions with the public and customers.
Perform security/console and emergency response duties following site-specific procedures and standard operating procedures (SOPs).
Responsible for monitoring the client's access control system. Monitor control center equipment such as closed-circuit television, alarms, police scanners, printer, etc., to protect company assets and personnel and control access to building areas.
Monitor CCTV activity. Initiate response to site alarms by site procedures.
Keep track of the working status of all electronic equipment. Alert the Facility Manager of malfunctioning equipment.
Monitor local and enterprise systems for incidents or threats to Company personnel/assets.
Manage all emergency calls and dispatch emergency personnel. Ensure critical communications are made as required.
Effectively and coherently communicate over the phone or radio channels.
Respond to security incidents and emergencies in a calm and problem-solving manner.
Complete all job-required forms/logs and documentation accurately and timely.
May assist management and law enforcement officials in emergency situations.
Maintain high standards for work areas and appearance. Comply with established dress code/uniform requirements.
Knowledge of all duties associated with the basic patrol/post officer(s). May be requested to occasionally serve as a patrol/post or console officer.
Report all accidents and injuries in a timely manner.
Ability to work in a constant state of alertness.
Maintain confidentiality, discretion, and appropriate professionalism.
Participate in regular safety meetings, safety training, and hazard assessments.
Maintain regular and punctual attendance.
This position requires working a rotational schedule, different shifts, overtime, or flexible work hours based on company or client needs.
Attend company/job-required training programs (classroom and virtual) as designated.
Stepped up into the Lead/Shift Supervisor role as requested.
Performed other job-related duties as assigned.