Talalupe F. Vavao
Retail and Hotel Management
San Marcos,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
29
29
years of professional experience
Work History
Interim General Manager
Days Inn
Encinitas, CA
01.2019 - Current
- Managed operating budget for 36 employees
- Tracked sales performance
- Assisted with payroll
- Trained and mentored all staff Created effective orientation program
- Determined staffing and scheduling requirements
- Developed strong relations with customers and vendors on behalf of organization
- Ensured all staff upheld company standards such as Policy and procedures
- Provided daily reports in compliance with state and federal requirements
- Provided guidance to staff members on new procedures and policies
- Fielded telephone calls and complaints from clients
- Ensured adequate staffing and recruitment to meet needs of business
- Responsible for achieving sales and profit goals
- Coordinated maintenance of the facility
- Monitored financial activities such as Operations department
- Food and Beverage
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Designed modern employee recognition program which boosted productivity and improved morale.
Operations Manager
Hyatt Place Carlsbad/Vista
Carlsbad, CA
06.2021 - 09.2021
- Long-term planning to create initiatives that further the company’s overall goals Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
- Communicating with the board or other senior officials about shifting company priorities and projects
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue Identifying opportunities to expand or shift course in order to take advantage of changes in the market
- Microsoft excel
- Cash handling
- Revenue Management
- Housekeeping Maintenance
- Critique
- Daily Budgeting
- Operations
- Accounting
- Human Resource
- Front Desk/Night Audit
- Loss Prevention
- Managed an operating budget for 36 employees
- Tracked sales performance
- Assisted with payroll
- Trained and mentored all staff
- Created an effective orientation program
- Determined staffing and scheduling requirements
- Developed strong relations with customers and vendors on behalf of the organization
- Ensured all staff upheld company standards such as Policy and procedures
- Provided daily reports in compliance with state and federal requirements
- Provided guidance to staff members on new procedures and policies
- Fielded telephone calls and complaints from clients
- Ensured adequate staffing and recruitment to meet the needs of the business
- Responsible for achieving sales and profit goals
- Coordinated maintenance of the facility
- Monitored financial activities such as Operations department
- Food and Beverage
Store Manager
Eleven
Escondido, CA
06.2007 - 12.2019
- 1
- Microsoft excel 2
- Cash handling 3
- Bank deposits 4
- Payroll 5
- Human resources 6
- Training 7
- Accounting 8
- Ordering 9
- Inventory 10
- Loss prevention 11
- Sales revenues 12
- Gross profit/profit margin 13
- Community involvement
- Managed a staff of 40 employees
- Interviewed, hired, trained, and supervised new clerks, associates, team members and staff members
- Performed official money count every shift, day, night, month and quarter
- Ensured consistent store productivity and metrics that increased sales and profitability
- Conducted training sessions
- Demonstrated excellent people skills in both client and employee relationships
Operations Manager
La Costa Resort and Spa
Carlsbad, CA
04.1997 - 06.2007
- Recruiting, training and supervising staff
- Bank deposits/cash handling
- Managing budgets
- Maintaining statistical and financial records
- Planning maintenance work, events and room bookings
- Handling customer complaints and queries
- Promoting and marketing the business
- Ensuring compliance with health and safety legislation and licensing laws.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Front Office Manager
Ocean Inn & Suites
Encinitas, CA
06.1994 - 04.1997
- Recruiting, training and supervising staff
- Managing budgets
- Maintaining statistical and financial records
- Planning maintenance work, events and room bookings
- Handling customer complaints and queries
- Promoting and marketing the business
- Ensuring compliance with health and safety legislation and licensing laws.
Education
Associate's degree - Business Management
BYU
High school diploma - Basic Education
San Dieguito High Academy
Bachelor's - Hospitality Management
BYU Idaho
2018
Skills
- Revenue Management
- Night Audit
- Payroll
- Budgeting
- Management
- Profit & Loss
- Sales Management
- Hospitality Management
- Human Resources
- Accounts Receivable
- Leadership
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 36 staff members.
- Guest Satisfaction
- Guest Survey Improvement
Timeline
Operations Manager
Hyatt Place Carlsbad/Vista
06.2021 - 09.2021
Interim General Manager
Days Inn
01.2019 - Current
Store Manager
Eleven
06.2007 - 12.2019
Operations Manager
La Costa Resort and Spa
04.1997 - 06.2007
Front Office Manager
Ocean Inn & Suites
06.1994 - 04.1997
Associate's degree - Business Management
BYU
High school diploma - Basic Education
San Dieguito High Academy
Bachelor's - Hospitality Management
BYU Idaho
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