Jazmin Castro
Los Angeles
Summary
Business development professional with robust history of driving growth and fostering partnerships. Proven ability to identify market opportunities and execute strategic initiatives for revenue generation. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Skilled in relationship building, market analysis, and project management.
Overview
20
20
years of professional experience
Work History
C-ARE Business Development Manager
HPL Apollo LLC.
02.2021 - 12.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Developed and maintained strategic partnerships to provide added value to clients and increase competitive advantage.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
Operations Station Manager
Aeromexico Cargo
09.2017 - 02.2019
- Directed day-to-day operations focused on continuous improvement initiatives and 15-member management team with related direct reports
- Supervised and mentored several teams and leaders in receiving and inbound/outbound operations
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
- Managed company operations, including staff hiring, training, development, scheduling and supervision
- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations
- Reduced receiving dock errors by conducting time analysis based on wait times upon acceptance or delivery
- Increased customer satisfaction and grew business by maintaining close relationships with customers
- Effectively responded to incidents and other events as necessary
Sales Manager
Fly Us LLC
02.2019 - 07.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
Sales Executive
Aeromexico Cargo
02.2005 - 09.2017
- Managed a daily workload of appointments, cold and warm calls and project follow-ups
- Surpassed growth targets and revenue projections by coordinating and planning daily rate promotions to various destinations
- Planned, organized and executed sales strategies and territory plans
- Maintained key customer relationships through effective time and resource management to exceed sales goals and increase profit opportunities
- Trained 1 new sales representatives and 2 sales executives on sales strategies and processes in Aeromexico Cargo
- Contacted customers to set up meetings, check on needs and propose additional offerings
- Achieved sales goals and service performance goals of consistent 7-10% increase by cultivating and securing new customer relationships
- Tracked and reported on lead development and sales activities
- Trained personnel on Mercator Skychain system in LAX, JFK, and SFO
- Train of Trainer Mercator- Skychain system
- Certifications-Cargo Security, Human Factor, Aeromexico Cargo Operational Security, warehouse safety, Perishable handling, Live animal handling, Dangerous Goods-Category 6
Skills
- Negotiation
- Customer service
- Operations management
- Procurement and sales
- Employee relations and conflict resolution
- Strategic partnerships
- Team leadership
- Business development and planning
- Negotiations
- Decision-making
- Relationship building and management
- Account management
- Sales leadership
Accomplishments
- Train of Trainer Mercator- Skychain system
- Certifications-Cargo Security, Human Factor, Aeromexico Cargo Operational Security, warehouse safety
- Perishable handling
- Live animal handling
- Dangerous Goods-Category 6
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
C-ARE Business Development Manager
HPL Apollo LLC.
02.2021 - 12.2024
Sales Manager
Fly Us LLC
02.2019 - 07.2021
Operations Station Manager
Aeromexico Cargo
09.2017 - 02.2019
Sales Executive
Aeromexico Cargo
02.2005 - 09.2017
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