Kristi Teniente
Fishers,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Interpreting Department Manager
LTC Language Solutions
01.2022 - Current
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Established clear performance expectations for staff members which led to increased accountability.
Interpreting Coordinator/Events Coordinator
LTC Language Solutions
06.2017 - 01.2022
- Managed an average of 50-60 inbound customer requests daily.
- Monitored and responded to incoming email requests promptly.
- Scheduled spoken language interpreters for 80-100 daily appointments.
- Led project management for conferences/events, maintaining a 40% or greater profit margin.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Registration Specialist
IU Health North Hospital
09.2015 - 06.2017
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Reduced registration errors through meticulous data entry and attention to detail.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
General Manager
Sparkling Image Car Wash
01.2001 - 05.2015
- Location with crew of 35+ employees
- Responsible for hiring and training new employees
- Maintained weekly schedule for all employees
- Daily cash deposits
- Daily opening and closing of business
- Weekly employee schedules
- Responsible for enforcing company policies
- Maintained OSHA safety regulations
- Installation and implementation of point of sale system
- (EZ Wash) at various locations
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
High School Diploma -
Arsenal Technical High School
Indianapolis, IN06.2004
Skills
- Database Management
- Staff Management
- Employee Scheduling
- Resource Coordination
- Customer Service
- Performance Management
- Staff Hiring and Retention
- Vendor Management
Education Accomplishments
- Arsenal Technical High School - Indianapolis, IN (Graduated with an Academic Honors Diploma)
- ALTA Language Proficiency exam - 2015
- Bridging the Gap (medical interpreter certification) - 2015 Spanish/English
Certification
Bridging The Gap
Languages
Spanish
Full Professional
Timeline
Interpreting Department Manager
LTC Language Solutions
01.2022 - Current
Interpreting Coordinator/Events Coordinator
LTC Language Solutions
06.2017 - 01.2022
Registration Specialist
IU Health North Hospital
09.2015 - 06.2017
General Manager
Sparkling Image Car Wash
01.2001 - 05.2015
High School Diploma -
Arsenal Technical High School
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