Alyssa Marcella
Summerville,SC
Summary
Accomplished team leader with proven expertise in team management and organization, honed at Victoria's Secret & PINK. Excelled in enhancing customer experiences and resolving complaints, boosting team efficiency by monitoring and feedback. Skilled in Microsoft Excel, adept at fostering customer loyalty and managing high-stress situations. Demonstrates a unique blend of analytical and interpersonal skills, driving positive outcomes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Dog and Duck Pub
06.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
Victoria's Secret & PINK
12.2022 - 06.2023
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
Customer Experience Team Lead
Victoria's Secret & PINK
03.2023 - 05.2023
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
Hostess
Hashi Sushi
01.2021 - 05.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
Artium Baccalaureus - Marketing
College of Charleston
Charleston, SC06-2026
Skills
- Team member support
- Microsoft Excel
- Team Management
- Organization
Certification
- Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
Timeline
Server
Dog and Duck Pub
06.2023 - Current
Customer Experience Team Lead
Victoria's Secret & PINK
03.2023 - 05.2023
Sales Associate
Victoria's Secret & PINK
12.2022 - 06.2023
Hostess
Hashi Sushi
01.2021 - 05.2022
- Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
Artium Baccalaureus - Marketing
College of Charleston
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