Michelle Prohaska
Summary
Highly skilled and enthusiastic professional with more than 30 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations.
Overview
22
22
years of professional experience
1
1
Certificate
1
1
Language
Work History
Unit Coordinator
Rebound Orthopedics
11.2022 - 03.2024
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Followed Unit Coordinator protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Developed strong working relationships with Physicians and Physician Assistants to place ancillary orders, pharmacy orders and multiple types of testing orders for patients.
- Managed medical emergencies calmly and effectively while activating appropriate response from specialized personnel.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
Patient Services Representative
Vancouver Clinic
05.2021 - 04.2022
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Patient Access Representative
Adventist Health
10.2019 - 06.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Patient Access Representative II
Mid Columbia Medical Center
10.2015 - 02.2017
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Performed patient scheduling and registration functions to serve as initial contact point for Emergency Department and Ancillary Services.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Senior Life Benefits Analyst
Standard Insurance Company (The Standard)
02.2002 - 01.2015
- Technical expert responsible for the outcome of the companies most complex Life and Accidental Death & Dismemberment claims.
- Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees.
- Conducted thorough investigations into claim issues, resolving discrepancies and providing prompt resolutions.
- Managed logistical aspects of training sessions including scheduling, materials preparation, and venue coordination, ensuring seamless execution.
- Identified department needs, developed training materials and implemented strategies to prepare employees thoroughly for job demands.
Education
Cosmetology Certificate - Cosmetology
Phagan's School of Hair Design
Portland, OR05.1996
High School Diploma -
Wahtonka High School
The Dalles, OR05.1991
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
Accomplishments
- Supervised team of 12 staff members.
- Collaborated with team in the development of implementing new software system.
- Investigated, identified and reconciled account discrepancies totaling in thousands of dollars in savings.
- Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Updated and maintained company database to reflect current and accurate client records for hundreds of accounts.
- Reviewed and updated client correspondence files and scheduling database.
Certification
- First Aid/CPR Certified
- Certified Cosmetologist
Quote
It is never too late to be what you might have been.
George Eliot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Unit Coordinator
Rebound Orthopedics
11.2022 - 03.2024
Patient Services Representative
Vancouver Clinic
05.2021 - 04.2022
Patient Access Representative
Adventist Health
10.2019 - 06.2020
Patient Access Representative II
Mid Columbia Medical Center
10.2015 - 02.2017
Senior Life Benefits Analyst
Standard Insurance Company (The Standard)
02.2002 - 01.2015
Cosmetology Certificate - Cosmetology
Phagan's School of Hair Design
High School Diploma -
Wahtonka High School
- First Aid/CPR Certified
- Certified Cosmetologist
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