Catherine Wilson

• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Documented and reported necessary facility and building repairs observed.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
• Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
• Promoted adherence to regulatory requirements by staying current on evolving industry standards for environmental services housekeeping best practices.
• Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.

• Effectively manage incoming calls, electronic and written inquiries regarding

orders and service and ensure prompt, courteous and accurate responses.

• Dispatches and communicates with drivers to ensure prompt, courteous service.

• Greet and assist walk in customers for garbage, organics and recycling

customers safely, productively and efficiently.

• Identify and assess customers’ needs to achieve customer

• Investigate customer complaints, provide appropriate solutions and alternatives

and follow-up on resolutions.

• Obtain and evaluate all relevant information to handle waste, recycling, organics

and other service inquires.

• Provide service cost quotes and service information according to franchise

contracts.

• Set up new customer accounts.

• Communicate in a professional and courteous manner with customers and

coworkers either by telephone, electronically or in person.

• Create and process work orders for service additions or change requests.

• Organize workflow to meet department and customer timeframes.

• Handle calls from difficult customers in a professional manner.

• Direct unresolved issues to the designated resource.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments, complaints and actions taken.

• File documents in customer electronic files.

• Communicate and coordinate with internal departments.

• Follow policies, procedures, and guidelines.

• Provide feedback on the efficiency of the customer service process.

• Collect and process payments.

• Work closely with co-workers in a team environment.

• Demonstrate excellent attendance and punctuality.

• Cross-sold bank products and services to meet customer needs and provide options.
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Followed up with customers to gather feedback and provide additional assistance.
• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
• Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
• Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
• Conducted comprehensive needs assessments to match clients with optimal banking products, boosting customer satisfaction.
• Worked effectively in fast-paced environments.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Completed cash and credit card transactions accurately using POS software.
• Trained new employees and delegated daily tasks and responsibilities.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Enforced company policies and regulations with employees.
• Fostered positive work environment, leading to higher employee morale and reduced turnover.
• Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Established team priorities, maintained schedules and monitored performance.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.