JAMES MICALE
Lakeside,CA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Cali Bike Trader
Lakeside, CA
01.2008 - Current
- Managing day-to-day business operations including buying and selling cars and motorcycles.
- Performing maintenance, modifications, etc to vehicles.
- Have been part time with this business for most of the time but went full time with it the past year and a half.
Sales Manager/Finance Manager
Indian Motorcycle of San Diego
San Diego, CA
07.2019 - 07.2020
- Took our store to a top three dealer in sales in the West.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Set monthly goals for sales and finance.
- Prepared sales presentations for clients showing success and credibility of Indian Motorcycles
- Maintained up-to-date knowledge of new Indian motorcycles and performed competitor analysis.
Salesman/Social Media Manager
North County Indian Motorcycle
San Marcos, CA
04.2018 - 06.2019
- Customer acquisition, retention and total satisfaction.
- Utilizing the 9 step sales process and closing deals ensuring high grosses.
- Increased customer engagement through social media.
- Analyzed and reported social media and online marketing campaign results.
SALESMAN
Vey's Powersports
El Cajon, CA
02.2017 - 04.2018
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Came in to take care of the lack of follow up on the sales team. Started picking up deals that were left hanging and went on to be top salesman every month averaging 30 units a month with a high of 43.
- Earned a ton of repeat and referral business through my sales techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Salesman
San Diego Harley Davidson
San Diego, CA
03.2015 - 02.2017
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Set up calendar with customer birthdays and other special events for personal touch.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Education
Associate of Arts - Collision Repair Technology
Pennsylvania College of Technology
Williamsport, PAHigh School Diploma -
Central Catholic High School
DuBois PASkills
- Sales Tracking
- Goal Setting
- Administrative Management
- Finance and Accounting Oversight
- Cost Reduction
- Training Management
- Customer Relations
- Inventory Tracking and Management
- Lead prospecting
- Records management
Accomplishments
- Focused professional with 19.5 years of experience and a proven knowledge of brand management, client relations, and customer retention
- Aiming to leverage my skills to successfully make a name for myself at your company.
Timeline
Sales Manager/Finance Manager
Indian Motorcycle of San Diego
07.2019 - 07.2020
Salesman/Social Media Manager
North County Indian Motorcycle
04.2018 - 06.2019
SALESMAN
Vey's Powersports
02.2017 - 04.2018
Salesman
San Diego Harley Davidson
03.2015 - 02.2017
Owner/Operator
Cali Bike Trader
01.2008 - Current
Associate of Arts - Collision Repair Technology
Pennsylvania College of Technology
High School Diploma -
Central Catholic High School