Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Martin

Greenville,TX

Summary

I'm a hard worker and fast learner. Multitasking and cross training are something that would be considered strengths of mine. Working well with others and always striving to be able to say I'm proud of the work I've put in or completed. Sure to be a great addition to any team.

Overview

9
9
years of professional experience

Work History

Sales Representative

T-Mobile
11.2023 - Current
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Associate

Bealls & Burkes Outlet
08.2022 - 12.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Home Health Aide

Community Home Health Care
07.2020 - 09.2020
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Administered medication as directed by physician.
  • Provided transportation and appointments management.
  • Provided direct personal care and administrative services to clients.

Server

Papa Nachos
03.2020 - 06.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Front Desk/Night Auditor

Holiday Inn Express Hotel Suites
10.2019 - 03.2020
  • Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Contributed to a secure hotel environment by monitoring security cameras and reporting suspicious activities.
  • Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
  • Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
  • Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
  • Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
  • Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
  • Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
  • Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
  • Organized wake-up call requests diligently, ensuring timely execution for satisfied guests.
  • Processed payments securely using the property management system while adhering to strict privacy guidelines.
  • Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
  • Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
  • Performed nightly updates to room charges and rates.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Monitored facility security for guest and personnel safety.
  • Balanced hotel accounts and resolved discrepancies.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Server

Applebee's Neighborhood Grill & Bar
06.2019 - 11.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales significantly by upselling higher-end products to customers.

Front Desk Receptionist

Days Inn Hotel
03.2019 - 06.2019
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved customer problems and complaints.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Cashier

Philips 66
06.2017 - 11.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Data Entry Intern

CKR Services
03.2015 - 10.2015
  • Enhanced data accuracy by meticulously entering and cross-checking information from various sources.
  • Used computer software to store and retrieve data.
  • Compared transcribed data with source document to detect and correct errors.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
  • Streamlined processes by identifying opportunities for improvement in data management practices.
  • Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
  • Developed strong attention to detail skills through the constant review of entered information, ensuring high-quality results.
  • Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
  • Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
  • Prioritized daily workload effectively, managing multiple projects concurrently while maintaining a strong commitment to deadlines and quality standards.

Education

High School Diploma -

Southeastern High School
South Easton, MA
06.2019

Skills

  • Sales Closing
  • Customer Needs Assessment
  • Records Management
  • Customer Service
  • Sales Expertise
  • Relationship Building
  • Time management
  • Active listening
  • Social media savvy
  • Upselling and cross-selling
  • Product knowledge
  • Cash Handling
  • Payment Processing
  • Building Customer Loyalty
  • Strong Communication and Interpersonal Skills
  • Decision-Making
  • Technical Troubleshooting
  • Email & Call Management
  • Adaptability
  • Positive Attitude
  • Time Management
  • Telephone Etiquette
  • Data Collection
  • Paperwork Processing
  • Scheduling
  • Data Entry
  • Computer Proficiency

Timeline

Sales Representative

T-Mobile
11.2023 - Current

Sales Associate

Bealls & Burkes Outlet
08.2022 - 12.2022

Home Health Aide

Community Home Health Care
07.2020 - 09.2020

Server

Papa Nachos
03.2020 - 06.2020

Front Desk/Night Auditor

Holiday Inn Express Hotel Suites
10.2019 - 03.2020

Server

Applebee's Neighborhood Grill & Bar
06.2019 - 11.2019

Front Desk Receptionist

Days Inn Hotel
03.2019 - 06.2019

Cashier

Philips 66
06.2017 - 11.2017

Data Entry Intern

CKR Services
03.2015 - 10.2015

High School Diploma -

Southeastern High School

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