Karen McSwain

• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
• Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
• Gathered demographic and insurance information to register patients for medical appointments.
• Provided counseling to help patients navigate financial assistance programs for uncovered bills.
• Verified insurance coverage to confirm patient coverage for necessary medical services.

• Determined if applicants met eligibility for public assistance programs.
• Operated computer and imaging equipment to retrieve and enter data into electronic case records.
• Made referrals to appropriate services.
• Gathered information via telephone, mail, or in person from clients applying for assistance.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Interviewed applicants and explained scope of different available benefits.
• Communicated with people from various cultures and backgrounds on application process.
• Assisted clients with completion of applications and paperwork.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Prepared patient identification band and completed admissions papers.
• Collected and validated patient demographics and insurance information.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Engaged with patients to provide critical information.
• Provided excellent customer service to patients and medical staff.