Surina Harris
General Manager
Hackettstown,NJ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Ihop
Kenvil, NJ
03.2020 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Server
Ihop
Kenvil, NJ
08.2012 - 03.2020
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Stocking Associate
Kmart
Randolph, NJ
01.2011 - 11.2011
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
Education
High School Diploma -
Morris County Vocational School
Denville, NJSkills
Operations management
Effective leader
Efficient multi-tasker
Food preparation and safety
Employee scheduling
Timeline
General Manager
Ihop
03.2020 - Current
Server
Ihop
08.2012 - 03.2020
Stocking Associate
Kmart
01.2011 - 11.2011
High School Diploma -
Morris County Vocational School