Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Hayes

Hoosick Falls,NY

Summary

Proven track record in enhancing customer experiences and optimizing operational efficiency, notably at Aces Yachting. Excelled in conflict resolution and inventory management, demonstrating exceptional organization and communication skills. Recognized for superior service orientation and strategic planning, significantly contributing to team success and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Yacht Stewardess

Aces Yachting
04.2020 - Current
  • Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
  • Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
  • Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
  • Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.

Hotel Front Desk Clerk

Lark Hotels
04.2018 - 11.2020
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.

Hotel Receptionist

Mount Snow Ski Resort
11.2017 - 09.2018
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.

Education

Hoosick Falls Junior/Senior High School
Hoosick Falls, NY

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Greeting and Seating Clients
  • File Management
  • Mail handling
  • Multi-line telephone operation
  • Document Management
  • Typing Speed
  • Service-oriented mindset
  • Strategic Planning
  • Security awareness
  • Staff Management

Timeline

Yacht Stewardess

Aces Yachting
04.2020 - Current

Hotel Front Desk Clerk

Lark Hotels
04.2018 - 11.2020

Hotel Receptionist

Mount Snow Ski Resort
11.2017 - 09.2018

Hoosick Falls Junior/Senior High School

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Taylor Hayes