Jeffrey Armenti
Moorestown,NJ
Summary
Resourceful retail field vice president with 9+ years of results-oriented experience in driving sales and profitability in field and corporate retail. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner. Searching for a field leadership role across multiple stores and districts to drive results via KPI accountability while doing so with core values at the forefront.
Overview
18
18
years of professional experience
Work History
Vice President/Store Operations
Burlington Stores, Inc.
Burlington, NJ
07.2018 - 06.2024
- Led process improvement initiatives to increase productivity and profitability throughout stores.
- Drove improvements in Customer Service exceeding goals YoY through analyzing customer feedback data to identify areas for opportunity in service delivery processes.
- Sourced and implemented a third-party sizing audit company to improve store standards and accountability.
- Directed the evaluation of existing systems and processes for opportunities to increase efficiency or reduce costs. Drove upgrade of POS software to improve efficiency and productivity.
- Coordinated cross-functional teams in order to meet project timelines and deliverables. Built relationships with internal stakeholders such as HR, Shortage, IT, Finance, and Marketing.
- Oversaw conversion to a more efficient workforce management scheduling software system to improve sales and store productivity.
- Played an integral role in all SOP development and roll-out execution, driving improvements in productivity, sales, and profitability.
- Organized and oversaw capital improvement projects to maintain business viability.
- Developed team of 25 professionals via consistent coaching while holding them accountable to responsibilities.
- Managed team of communications professionals responsible for writing, editing, and managing future communication with 12+ months of planning workload.
- Coordinated with internal corporate departments such as Marketing, IT, Legal, HR, and Merch Presentation to ensure alignment of communications messaging across all channels.
- Oversaw all communications to stores and field leaders to ensure clear messaging and workload impact.
- Developed and executed strategic plans to support the vision of the organization.
Regional Vice President Field Retail Stores
Burlington Stores, Inc.
Burlington, NJ
07.2009 - 07.2018
- 9+ years as Regional VP at Burlington Stores, leading 5 districts and 55 stores across multiple states (VA, MD, DE, PA, NJ), with over $600M in annual sales revenue.
- Provided leadership during times of organizational change by managing transitions effectively, serving as prototype region as the company transitioned to a true off-price retailer.
- Coached and trained direct reports on professional development topics such as communication skills and problem solving techniques.
- Achieved profitable sales improvements and lowest regional shortage via outstanding execution of company initiatives to drive top and bottom line growth.
- Using KPIs, monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Orchestrated successful team and customer events to drive engagement and customer satisfaction. Received CEO award for top CE scores in company.
- Organized and oversaw capital improvement projects to maintain business viability.
- Hired new managers to drive sustainable business growth.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
VP Store Manager
Macys Department Store
Hartford, CT
02.2006 - 07.2009
- Developed strategic plans to align business objectives with the company's long-term goals. Managed highest volume stores across multiple locations (ranging from $50M to $80M in sales volume).
- Managed a team of 20 managers and 100+ associates, providing guidance and direction to ensure successful execution of projects.
Education
Bachelor of Arts - Business Economics
Boston College
Chestnut Hill, MASkills
- Customer Service
- Profit
- Merchandising
- Loss Prevention
- Store Operations
- Data Analysis
- Revenue Cycle Management
- Client Relationship Building
- Team Development
- Lead Generation
Affiliations
- Animal Lover
- Sports Enthusiast
Timeline
Vice President/Store Operations
Burlington Stores, Inc.
07.2018 - 06.2024
Regional Vice President Field Retail Stores
Burlington Stores, Inc.
07.2009 - 07.2018
VP Store Manager
Macys Department Store
02.2006 - 07.2009
Bachelor of Arts - Business Economics
Boston College