Cecilia Armas Rosales
Miami,FL
Summary
Accomplished Home Health Aide and Housekeeping Supervisor, enhancing patient and guest experiences through exceptional personal care and meticulous attention to cleanliness. Skilled in patient lifting techniques and compassionate client care, I significantly improved patient well-being and guest satisfaction, leading to increased positive feedback.
Overview
36
36
years of professional experience
Work History
Home Health Aide
Independent Contrator
05.2017 - 12.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Housekeeping Supervisor
Hotel Palma Real Varadero Cuba
01.1986 - 01.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Skills
- Patient Care
- Personal Hygiene Assistance
- Feeding Assistance
- Dressing assistance
- First aid and safety
- Care Plan Management
- Medication organization
- Personal care services
- Patient lifting techniques
- Toileting assistance
- Compassionate client care
- Elder Care
- HIPAA Compliance
Timeline
Home Health Aide
Independent Contrator
05.2017 - 12.2021
Housekeeping Supervisor
Hotel Palma Real Varadero Cuba
01.1986 - 01.2016
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