Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeffery Hoff

Garden City,MI

Summary

Dynamic and adaptable professional with a proven track record at St Matthew's House/Justin's Place Recovery Program, where I enhanced program efficiency and fostered strong relationships. Skilled in program administration and emotional intelligence, excel in multitasking and creative problem-solving, achieving significant improvements in operational processes and client satisfaction.

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Developed skills in fast-paced, collaborative environment, focusing on administrative support and task coordination. Excel in managing schedules, preparing reports, and handling communication, demonstrating adaptability and problem-solving abilities. Seeking to transition into new field where these transferrable skills can be utilized effectively.

Results-driven administrative professional with track record of supporting program operations and enhancing organizational efficiency. Recognized for strong team collaboration and ability to adapt to changing needs. Skilled in managing schedules, coordinating events, and streamlining administrative processes.

Personable and organized with knack for coordinating tasks and assisting in project management. Familiar with administrative support and proficient in Microsoft Office Suite and database management. Committed to facilitating smooth program operations and contributing to team success.

Diligent servant leader with solid background in supporting program operations and administrative functions. Successfully coordinated multiple projects, ensuring timely completion and adherence to organizational standards. Demonstrated proficiency in managing schedules and fostering effective communication.

Overview

14
14
years of professional experience

Work History

Program Assistant/Family Restoration Intern

St Matthew's House/Justin's Place Recovery Program
05.2024 - 12.2024
  • Enhanced program efficiency by streamlining administrative processes and implementing time-saving strategies.
  • Contributed to a positive work environment by maintaining strong relationships with colleagues and supervisors.
  • Streamlined communication channels by creating an effective system for sharing updates and important information among team members.
  • Managed multiple competing priorities effectively while consistently meeting deadlines and achieving desired results.
  • Guided men through family restoration in various unique situations.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Trained and supervised employees on office policies and procedures.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Generated reports detailing findings and recommendations.

Rustproofing Tech

Ziebart
09.2022 - 04.2023
  • To ensure long-lasting results, applied protective coatings such as undercoating or rustproofing techniques where necessary.
  • Implemented new techniques in the detailing process, resulting in reduced time spent on each car.
  • Managed a team of detailers, fostering a positive working environment and high-quality results.
  • Initiated cross-training programs among employees, increasing overall skillset diversity within the team.
  • Coordinated with other departments to schedule vehicle detailing according to priority and availability.
  • Streamlined detailing processes for increased efficiency and overall team productivity.
  • Addressed customer concerns promptly and professionally, upholding the reputation of the company.
  • Conducted regular inventory checks and maintained adequate supplies for smooth operations at all times.
  • Enhanced customer satisfaction by meticulously inspecting and correcting completed work.
  • Consistently met deadlines for completion of assigned projects while maintaining strict quality standards throughout all stages of work.
  • Maintained clean, tidy and safe work environment.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Provided exceptional customer service and addressed customer inquiries.
  • Applied protective agents, including sealants, to protect surfaces.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Yard Hand

Chet's Rental
07.2020 - 03.2022
  • Supported yard operations with the proper use of tools, machinery, and equipment following safety protocols.
  • Operated forklift and power washer to complete assigned yard tasks.
  • Conducted general clean up of entire yard and facilities to maintain safe working environment.
  • Operated forklift, haul trucks, loader and other equipment on daily basis.
  • Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards.
  • Maximized operational efficiency by effectively troubleshooting problems with machinery when necessary and coordinating repair efforts promptly.
  • Loaded and unloaded equipment from vehicles and trailers.
  • Reduced downtime by performing regular maintenance checks on heavy equipment, ensuring optimal performance.
  • Optimized equipment utilization through strategic scheduling and rotation of machines according to project requirements.
  • Updated daily work and maintenance logs for equipment.
  • Monitored fuel, oil, hydraulic fluid and water levels of heavy equipment.
  • Maintained a clean and organized work environment, minimizing hazards and promoting overall safety on the job site.

Nanny/House Manager

Stump Family
09.2012 - 09.2019
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Administered basic first-aid and medication in emergency situations.
  • Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
  • Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
  • Transported children to and from school, medical appointments, and extra-curricular activities.
  • Taught children basic life skills, manners and personal hygiene.
  • Helped children complete homework assignments and school projects.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Planned special events such as parties or family gatherings with attention to detail and organization.
  • Facilitated communication between family members regarding important updates or decisions related to the house manager role.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
  • Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.

Assistant Preschool Teacher

The Learning Tree Day Care Center
02.2011 - 09.2012
  • Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
  • Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
  • Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
  • Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
  • Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
  • Collaborated with lead teachers to develop and implement age-appropriate curriculum for preschoolers.
  • Fostered strong parent-teacher relationships through regular communication about student progress and goals.
  • Developed strong rapport with students, creating an atmosphere of trust that enabled them to seek help when needed.
  • Contributed to the creation of engaging lesson plans aligned with state standards and frameworks.
  • Managed daily routines such as snack time transitions smoothly while maintaining a calm and focused environment.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Prepared for lessons by gathering educational materials and setting up equipment.

Education

High School Diploma -

John Glenn High School
Westland, MI
05.2003

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Scheduling management
  • Creative problem solving
  • Staff support
  • Interpersonal skills
  • Driven and outgoing
  • Attention to detail

Accomplishments

During my time with the St. Matthew's House organization I was able to create a new position within the organization, The family Restoration Program Internship. This allowed a direct point of contact with the men participating in this recovery program to seek guidance, ask for help, and be offered accountability, as they navigated complex and unique relationship circumstances. The privilege and responsibility that came with taking on the creation of this role has been one of the most rewarding experiences of my life. It involved developing a deep understanding of others relationships and finding ways to help with the restoration of these relationships over time and, sometimes. with very limited resources. Communication with the director of this program was limited. Engagement had to be logged and conveyed briefly and accurately through shared Word documents. Weekly Microsoft Teams meetings allowed for direct supervision to take place twice a week, where all engagement would be assessed and future goal management would be suggested. It is hard to place the complexity and impact that this role has in just a few sentences. This is not a job/internship, this is an opportunity to change the lives of families.

Timeline

Program Assistant/Family Restoration Intern

St Matthew's House/Justin's Place Recovery Program
05.2024 - 12.2024

Rustproofing Tech

Ziebart
09.2022 - 04.2023

Yard Hand

Chet's Rental
07.2020 - 03.2022

Nanny/House Manager

Stump Family
09.2012 - 09.2019

Assistant Preschool Teacher

The Learning Tree Day Care Center
02.2011 - 09.2012

High School Diploma -

John Glenn High School
Jeffery Hoff