Tamara Miller

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Achieved daily goals for calls taken and handle time
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided training to new hires, contributing to their successful integration into team.
• Verified and authorized warranty coverage for all callers.
• Enter orders, provided stock availability and status of order to all customers
• Performed troubleshooting and tested customer issues via phone and email for

Ryobi PT and OPE

Ridgid PT and OPE

Homelite

Hart PT and OPE

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.

• A heart for children and their need of love and learning
• Oversaw pop quizzes, material exams, and standardized tests
• Updated attendance, grades, and other required documentation
• Contacted principal's office to handle safety and disciplinary problems
• Kept classroom safe, organized, and clean
• Tracked class attendance and student progress.

• I carried out the teachers outline and plans and instructions for the each day
• Maintained a healthy, loving, orderly environment for the children to learn
• I worked with children K4-8th grade
• I worked a long term substitution position in the self contained class with children of special needs and also aided the office staff taking phone calls and receptionist duties
• I served as PTSO president and worked with many fundraisers and also monitored children after school.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

• I owned and operated an in home daycare
• I was DSS registered for 6 children and I kept 6 children ages 4 weeks to 3 years
• At that time I was on the Government Food Program and I had to follow all guidelines and keep accurate record of grocery receipts for proof of allowed foods for balanced meals
• I followed the meal plan and passed every inspection with flying colors
• In my home daycare I did allow children to be children
• We did however have routine and I made learning fun
• Singing songs about abc's, colors and shapes
• I read everyday and most days twice
• We played outside and were always observing our surroundings
• (Colors of the sky, flowers, leaves, grass
• Sounds of birds, cars, airplanes, etc.) We colored and made crafts and I loved each child as if they were my own.

• I managed the home based office of a contractor/house/property flipping business with my former husband
• I scheduled all equipment and material deliveries
• I scheduled all contractors for each job
• Arranged inspections and scheduled repair work
• I handled all customer relations for each job scheduling work orders, problem solving and collection of payment
• I also kept the office organized and files on hand for easy reference for clients with concerns of job costs, finish dates and changes
• Served as main point of contact for outside vendors
• Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance
• Oversaw office inventory and timely reordering of supplies
• Saved costs by soliciting vendor quotes to ensure optimal material purchase pricing.

• I checked customers' video rentals in and out
• Scheduled part time employees and holiday help
• I made end of the day reports and bank deposits
• I helped customers with selection of videos, answered questions, signed them up for membership and also made phone calls to customers who were late with their returns.