Alyssa Parson
San Antonio,TX
Summary
I am a detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound/outbound calls and sustaining satisfactory relationships with customers.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Conduent, 2822 General Hudnell
03.2023 - Current
- My current role at Conduent is to deliver digital business solutions and services to individuals who receive Government benefits
- As a Representative I issue new cards, provide bank statements
- Update personal information such as addresses,phone numbers, etc
- Transfer Cardholders to other departments like the Fraud and Disputes department, The Level 2 Team, Management
- My role has helped my communication skills grow strongly
- I have gained even better listening skills and the understanding of the importance of what the customer needs
- Getting to work with individuals has allowed me to speak with customers on both professional and personal level
- I have also gained computer skills and typing skills while at conduent
- I have learned to notate the customer's profile on what the customer needed and how I solved the customer's problem
- I have gained skills on using the Teams platform to communicate with my supervisors and leads.
Customer Service Representative
Alorica
San Antonio, TX
08.2023 - 02.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound/outbound calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Cashier/Sales associate
DSW
10.2021 - 03.2023
- My role at DSW as a Cashier/Sales associate consisted of me bringing up customers to the stores front end and guiding customers to the product that fits what they are looking for and personalizing with them to better their shopping experience and trying to close out a sale, with throwing an end of sale deal
- My role has helped me develop great listening skills to be able to deliver excellent customer service as well as enhancing my verbal communication
- Reason for leaving: I valued my time that I had at DSW
- Unfortunately there was no room for growth or advancement to build a career and I needed an opportunity to grow
- My compensation was also too low considering the economical costs due to inflation.
Education
HIGH -
SAN ANTONIO LEADERSHIP ACADEMY5503 GRISSOM RD SUITE
2019
Skills
- Basic math
- Verbal communication skills
- Multi-tasking
- Punctuality
- Attentive to detail
- Working as team player
- Adapting to Constant change and Working in fast paced environment and working well Under stress
- Goal-Driven
- Professional telephone demeanor
- Money handling abilities
- Creative problem solving
- Account Updating
- Customer Service
- Problem Resolution
- Account Management
Timeline
Customer Service Representative
Alorica
08.2023 - 02.2024
Customer Service Representative
Conduent, 2822 General Hudnell
03.2023 - Current
Cashier/Sales associate
DSW
10.2021 - 03.2023
HIGH -
SAN ANTONIO LEADERSHIP ACADEMY5503 GRISSOM RD SUITE