Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse

Lisa Hull

Swanzey,NH

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
Hinsdalle, New Hampshire
10.2018 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.

Revenue Cycle Manager

Monadnock Community Hospital
Peterborough, New Hampshire
10.2018 - 02.2019
  • Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
  • Monitored and guided revenue cycle operations.
  • Identified discrepancies between budgetary targets and actual revenue and expenses.
  • Completed financial reporting and analysis for billing revenue cycle.
  • Supported clinical team members with revenue cycle procedures and addressed issues.
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.

Revenue Cycle Analyst

Cheshire Medical Center
Keene, New Hampshire
10.2007 - 10.2018
  • Analyzed financial and statistical data related to revenue cycle, creating in-depth reports.
  • Expertly extracted necessary data from records and files and assessed how it related to business operations information.
  • Collaborated with other business analysts to streamline tasks and duties in effort to improve overall efficiency.
  • Tracked and reported variances between revenue plans and actuals.
  • Used Soarian Financial and other billing software to identify billing issues.
  • Developed spreadsheet models for diverse projects and analysis.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Assessed business needs and problem areas to create focused solutions like job routines to improve billing accuracies.

Education

Bachelor of Science - Business Management

Franklin Pierce University
Rindge, NH
05.2007

Skills

  • Drug Storage Procedures
  • Updating Medication Histories
  • Organization and Prioritization
  • Prescription Order Verification
  • Dispensing Medications
  • Answering and Routing Calls
  • Patient Confidentiality
  • Cash Register Operation
  • Patient Profile Setup
  • Inventory Purchasing
  • Pharmacist Assistance
  • Payment Verification
  • Mathematical Aptitude
  • Information Documentation

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Walmart
10.2018 - Current

Revenue Cycle Manager

Monadnock Community Hospital
10.2018 - 02.2019

Revenue Cycle Analyst

Cheshire Medical Center
10.2007 - 10.2018

Bachelor of Science - Business Management

Franklin Pierce University

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Lisa Hull