Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. 35 years as an ASE Master Certified L1 technician!!
Overview
40
40
years of professional experience
15
15
years of post-secondary education
Work History
Lead Automotive Technician
Auto Air Specialist
Charlotte Harbor, FL
06.2017 - Current
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Completed customer orders and warranty services according to manufacturer specifications.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
Examined new and replacement parts to uncover defects.
Delegated jobs to subordinates and monitored quality of work.
Used specialized tools to detect leaks in gas and refrigerant systems.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
Team Leader Manager
Sam Galloway Ford
Fort Myers, FL
06.2014 - 06.2017
Increased productivity by 80% and revenue streams by through effective change management practices.
Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
Implemented [Type] new processes to streamline workflow within team, averaging [Number] hours of additional productivity per day.
Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Automotive Technician
Circle Radiator And Polar Auto Air
Cape Coral, FL
01.2008 - 06.2014
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
Completed customer orders and warranty services according to manufacturer specifications.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
Delegated jobs to subordinates and monitored quality of work.
Completed full vehicle inspections to check for leaks, damage or other issues of concern.
Analyzed and located malfunctions in brakes, motors, switches and control systems.
Used specialized tools to detect leaks in gas and refrigerant systems.
Tested newly installed equipment to determine proper functionality and compliance with regulations.
Examined new and replacement parts to uncover defects.
Team Leader
Nissan Of Brandon
Brandon, FL
05.2002 - 09.2005
Mentored and guided employees to foster proper completion of assigned duties.
Built strong relationships with customers through positive attitude and attentive response.
Facilitated training for associates through daily coaching and regular performance appraisals.
Led team of 5 members while providing exceptional customer service.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Molded team and embraced change to adapt within dynamic market.
Assisted with new hire processing and existing training programs.
Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
Implemented new working processes to deliver multiple improvements.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
High School Diploma -
Mount Saint Joseph
Baltimore, MD
09.1975 - 05.1979
Skills
Rebuilding engines
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Accomplishments
Over 200 hours GM training school, Over 85 hours of Chrysler training and 50 plus hours of Nissan training!! ICar certified in front suspension!! MACS certification!! Full knowledge of factory scan tools and aftermarket scan tools, including service programming!! I have my own subscriptions to Identifix Tech Connect Motorcraft and Star Tech!!!