Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frederick Grapes

Baltimore,MD

Summary

I’ve been working on trucks for over 25 years I had my own shop until Covid I had to close down and go to work for somebody

Overview

4
4
years of professional experience
1
1
Certification

Work History

Tow Truck Operator

Hollinswood Towing
04.2022 - Current
  • Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
  • Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
  • Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
  • Ensured vehicle safety and compliance with regulations through diligent inspections and routine maintenance of tow trucks.
  • Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
  • Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
  • Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
  • Streamlined communication between team members by utilizing mobile technology to relay critical information quickly and accurately.
  • Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Developed strong relationships with local auto repair shops, fostering mutually beneficial partnerships that expanded business opportunities for both parties.
  • Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
  • Promoted a safe working environment by adhering to industry best practices and company policies regarding workplace safety at all times.
  • Assisted in inventory management, tracking equipment usage and supplies needed for daily operations in the tow yard facility.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

Automotive Technician

Chazs Auto Parts
01.2020 - 01.2022
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Maintained accurate records of time and materials required to perform repairs and service.

Education

Yes - Auto Technician

Western Bo Tech
Baltimore, MD
08.1986

Skills

I am a very clean honest and great worker I have my own tools I work well with others and most of all I am a very skilled tech I would like an opportunity to join MV transportation and show I can perform my technician skills

Certification

Air conditioning

Computer diagnostics

Certification certificate for auto technician

Timeline

Tow Truck Operator

Hollinswood Towing
04.2022 - Current

Automotive Technician

Chazs Auto Parts
01.2020 - 01.2022

Yes - Auto Technician

Western Bo Tech

Similar Profiles

CREATE PROFILE
Frederick Grapes