Tia Reynolds
Westys Garden Lanes
Boise,Idaho
25
years of professional experience
Over 20 years of customer service experience
Work History
Front Desk Attendant
4 Years 8 Months- Provide bowling guests with efficient, courteous customer service.
- Maximize the utilization of lanes and equipment through systematic control of customer flow.
- Maintain procedures for credit control, handling of financial transactions, and security of monies.
- Perform maintenance of bowling center equipment and assist guests as needed; clean and maintain proper condition of lanes and approach areas.
- Works in conjunction with the other bowling center departments on promotions, property needs, as well as any requested food and beverage accommodations for the guests.
- Retrieve, transport, and store parts and supplies.
- Maintain organization and cleanliness of parts, storage, and workshop areas.
Service Advisor
6 Months- Acted as customer liaison throughout repair process.
- Gathered customer complaint details and expectations.
- Performed vehicle inspections and verified all pertinent vehicle information.
- Created work orders in the business systems and work order jackets to securely travel though the repair workflow.
- Communicated with technicians and office personnel of workflow status via business program.
Service Advisor
1 Year 6 Months- Gathered customer complaint details and expectations.
- Performed vehicle inspections and verified all pertinent vehicle information.
- Accurately collected customers’ vehicle issues and clearly filled out service input cards and obtained customers’ signatures.
- Communicated with the foreman to establish a “promised time” based on shop workflow.
- Established customers’ method of payment, processed purchase orders, obtained credit approval when necessary and settled invoices when repairs were complete.
- Communicated with customers via telephone, email, and messaging on set repairs and costs.
Intern
3 Months- Assisted technicians with animal care during procedures.
- Established client information and details pertaining to the visit.
- Communicated after-care instructions with client, and scheduled follow-up appointments.
- Obtained accurate client information and payment information and processed accordingly.
Store Manager
2 Years 8 Months- Recorded all sales in the Point-of-Sales System and handled all monetary transactions accurately and efficiently.
- Maintained organization and store merchandising to provide a positive shopping experience for customers.
- Performed weekly inventory to identify top selling items and improve ordering.
- Managed 5+ employees, including scheduling, payroll, and allocation of daily tasks.
- Consistently met and surpassed monthly ordering and sales goals.
- Interviewed candidates for sale associate positions, ensuring all qualifications were met prior to extending offers.
Bartender/Event Planner
2 Years- Provided customers and clients with prompt and genuine hospitality.
- Set up special events and private parties.
- Accurately balanced cash registers at end of events and/or end of day.
Bartender/ Café Bookkeeper
5 Years- Provided customer service while serving and addressing the needs of multiple lanes of bowling guests, and inputting order into a Point-Of-Sale System.
- Collected nightly deposits from café and balanced QuickBooks reports.
Education
Associates of Applied Sciences - Licensed in Medical Administrative Support
- Cosmetology
- General Studies
Skills
Detail-oriented professional that can efficiently prioritize and execute given tasks.
Able to contribute to building a positive team morale.
Able to take on tasks with little instruction.
Excellent capacity to retain new things quickly.
Knowledgeable in multiple software programs including Microsoft Office
Point-of-Sale Systems
and QuickBooks
Timeline
Front Desk Attendant
Westys Garden Lanes
12.2021 - CurrentRead More
Service Advisor
Jackson Group Peterbilt
11.2019 - 05.2020Read More
Service Advisor
Rush Enterprises, Rush Truck Center
05.2018 - 11.2019Read More
Intern
All Valley Animal Care Center
01.2018 - 04.2018Read More
Store Manager
Sally’s Beauty Supply
02.2015 - 10.2017Read More
Bartender/Event Planner
01.2007 - 01.2009Read More
Bartender/ Café Bookkeeper
Twentieth Century Lanes
01.2002 - 01.2007Read More
Boise State University
from General Studies
Read More
New Images Academy
from Cosmetology
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College of Western Idaho
Associates of Applied Sciences from Licensed in Medical Administrative Support
Read More