Veronica Riggins

Comcast Cable Company

06.2007 - Current

Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Exhibited high energy and professionalism when dealing with clients and staff.
Cross-trained and provided backup support for organizational leadership.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Followed up with customers about resolved issues to maintain high standards of customer service.
Responded proactively and positively to rapid change.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Documented customer interactions in internal database to maintain customer service history details.

Summary