Cirgida Ghann

• Provides friendly service to and maintains positive relationships with all internal and external Customers.

• Responsible for providing Customer service to people desiring to travel, use cargo or baggage service by attending to their needs and wants.

• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.

• Handle's check's, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions.

• Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company.

• Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal.

• Handled financial transactions including exchanging cash for casino tokens, performing credit checks, and cashing checks.
• Secured casino funds not in use after balancing cash drawer.
• Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
• Managed high volumes of currency, balancing accounts accurately at the end of each shift.
• Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
• Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
• Trained, oriented and mentored new cashiers in money handling and cage security procedures.

• Conducted research, performed evaluation and feedback of web search engine results of pre-defined queries.
• Provided social media support utilizing platforms such as Facebook and Instagram to improve relevancy of the news feed.
• Analyzed and evaluated potential advertisements and provided feedback.
• Researched, reviewed, and rated social media web content using Appen's proprietary web application to support the measurement of content valuation.

• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Trained new hires on customer service policies and procedures.
• Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
• Opened, closed, and updated accounts for customers.
• Assisted in managing the portfolio of high value clients to help build and retain customer relations.
• Responsible for evaluating financial conditions and facilitating financial planning.
• Conducted wire transactions, loan payments, and loan originations.

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Served as the primary point of contact for member inquiries, directing them to relevant departments or personnel for resolution.
• Maintained accurate records of member information using CRM systems, ensuring prompt access during interactions for personalized service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Participated in all dual-control activities, maintained customer traffic surveys, verified the currency of other tellers, and aided in the certification of proof to comply with bank operations and security protocols.
• Analyzed paperwork, operational procedures, reports, and records to ensure compliance.

• Ensured tickets are sold in accordance with the MPAA rating system and company policy.
• Responded to phone calls and questions from guests in a manner that is consistent with our guest service philosophy.
• Cleaned auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area and hallways.
• Conducted in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
• Trained new personnel regarding company operations, policies and services.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

• Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
• Responded to inquiries from callers seeking information.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled cash transactions and maintained sales and payments records accurately.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Influenced store sales by providing excellent customer service through promoting product knowledge and a friendly attitude.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

• Responsible for communicating with course instructors to create conducive learning environments, promoting the development of skills related to First Year Target Learning Areas, and providing individual and small group mentoring.
• Lead group discussions and workshops.
• Facilitated discussions amongst students on various religious topics.
• Attended weekly meetings, hold weekly office hours, and prepare materials for individual discussion sections.

• Collected audience feedback, create graphs, charts, and slides to present to decision-makers, and conducting market research to understand the target audience.
• Updated spreadsheets, databases, and inventories with statistical, financial, and non-financial information.
• Conducted market research and analyze consumer rating reports and questionnaires.
• Created marketing literature (brochures, press releases etc.) to augment the company's presence in the market.
• Performed office administrative duties to enhance team cohesiveness.
• Helped with planning and hosting of marketing events.