Margaret Bailly
Pleasanton,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively. Hardworking and reliable with excellent attention to detail, managing processes and timelines to accomplish tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager
Veracode
08.2022 - Current
- Develop and implement customer success plans to ensure customers achieve their desired outcomes.
- Track customer satisfaction metrics such as product usage, adoption rates, engagement levels, retention rates, and feedback surveys.
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
- Developed data-driven action plans to improve customer outcomes and experiences.
- Collaborated with sales teams to develop strategies for upselling and cross-selling products or services.
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
Team Lead, Customer Success Manager
WhiteHat Dynamic by Synopsys
10.2019 - 08.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Sales Development Representative
WhiteHat Dynamic by Synopsys
01.2019 - 10.2019
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Developed relationships with existing customers to increase sales opportunities.
- Gathered customer requirements and provided product information to meet their needs.
- Conducted market research to identify new business opportunities.
- Maintained an up-to-date database of prospects and clients.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
Flow Manager, LVN
Sutter Health
06.2013 - 01.2019
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Comforted and counseled patients and families throughout care process.
- Assisted with admissions, appointments, transfers, and discharges.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Education
Associate of Science - Computer Science
UoPeople
11.2025
Skills
- Salesforce proficiency
- Software implementation
- Upselling strategies
- Cross-functional coordination
- Client onboarding
- Account growth
- Customer advocacy
- Customer retention
- Strategic planning
- Report analysis
- Email campaigns
- Customer satisfaction
- Customer relationship building
Certification
- Certified Customer Success Manager (CCSM) Level 1 - SuccessHACKER
- Certified Customer Success Manager (CCSM) Level 2 - SuccessHACKER
Contact
Pleasanton, CA 94588
Timeline
Senior Customer Success Manager
Veracode
08.2022 - Current
Team Lead, Customer Success Manager
WhiteHat Dynamic by Synopsys
10.2019 - 08.2022
Sales Development Representative
WhiteHat Dynamic by Synopsys
01.2019 - 10.2019
Flow Manager, LVN
Sutter Health
06.2013 - 01.2019
Associate of Science - Computer Science
UoPeople
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