Alice Singogo
Houston,TX
Summary
Results-oriented Scrum Master with 3 years of experience in leading Agile teams to deliver high-quality products. Proven track record of driving cross-functional collaboration, fostering continuous improvement, and ensuring timely project delivery. Seeking opportunities to leverage expertise in Scrum methodologies, team facilitation, and Agile best practices. Dedicated and experienced healthcare professional with a proven track record of providing high-quality patient care for 7 years as a Patient service coordinator, coupled with 11 years of expertise as a Patient technician. Committed to delivering compassionate and efficient care, ensuring optimal comfort and well-being for patients. Seeking a role where can leverage extensive experience to contribute to a dynamic healthcare team and enhance the overall patient experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Scrum Master
Medasource
06.2022 - Current
- Facilitated Agile/Scrum ceremonies including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Sprint Retrospectives, ensuring adherence to Agile principles and practices.
- Coached and mentored cross-functional teams of 10 members, promoting self-organization, accountability, and continuous improvement.
- Acted as a servant-leader, removing impediments, and shielding team from external distractions to ensure sprint goals were met goals
- Implemented and maintained Agile metrics and dashboards, providing visibility into team progress
- Conducted regular training sessions and workshops on Agile best practices, fostering culture of Agile excellence within organization
- Trained personnel on use of IT tools and applications.
- Worked to provide continuous improvement for product development lifecycle.
- Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
- Implemented best practices to drive quality IT project delivery.
Lead Scrum Master
CTG TECH
07.2021 - 04.2022
- Led multiple Agile teams across 5 projects, orchestrating seamless delivery of high-quality software products within aggressive timelines.
- Facilitated effective release planning, ensuring all team members understood their roles and responsibilities for upcoming sprints
- Collaborated closely with development, QA, and product management teams to ensure sprint goals were met and that products were delivered on time and to specifications
- Coached team members on Agile principles, fostering culture of continuous improvement and self-organization
- Conducted retrospectives, eliciting actionable feedback to drive process improvements and enhance team performance
- Implemented Agile project management tools such as Jira and Trello, optimizing workflows and enhancing team productivity.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Developed custom Scrum boards for better task tracking and transparency within team.
- Wrote, updated and maintained project documentation.
Junior Scrum Master
QRS Tech Labs
01.2021 - 06.2021
- Spearheaded Agile transformation initiative, guiding 5 teams through adoption of Scrum practices and principles.
- Collaborated with executive leadership to align Agile methodologies with organizational goals and objectives.
- Established and maintained key Agile metrics, providing critical insights into team velocity, burndown charts, and sprint progress
- Orchestrated cross-team coordination, ensuring dependencies were managed effectively and that projects were delivered on schedule
- Conducted workshops and training sessions on Agile frameworks, ensuring all team members were proficient in Scrum practices.
- Acted as change agent, identifying, and addressing organizational impediments to Agile adoption and championing continuous improvement.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum master's to define solutions and drive progress.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Mentored junior team members on Scrum best practices, fostering their professional growth within organization.
Project Manager
MD Anderson Hospital
04.2009 - 05.2021
- Led cross-functional teams in successful execution of healthcare improvement projects.
- Developed project plans, allocated resources, and monitored progress to ensure on-time completion.
- Coordinated with stakeholders to define project scope, objectives, and deliverables.
- Conducted risk assessments and implemented mitigation strategies to ensure project success.
- Prepared and delivered regular project status reports to senior management.
- Met project deadlines without sacrificing build quality or workplace safety.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
Patient Services Coordinator
Triumph northwest Hospital
02.2007 - 03.2009
- Coordinated patient appointments, ensuring timely scheduling, and minimizing wait times.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Acted as liaison between patients, healthcare providers, and insurance companies, addressing inquiries and resolving issues
- Conducted regular training sessions for staff on patient service best practices and compliance with HIPAA regulations.
- Implemented process improvements that resulted in 20% reduction in patient wait times.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Optimized use of resources within clinic through careful inventory management and supply ordering processes
- Entered patient demographic and insurance data into electronic medical record system.
Education
Some College (No Degree) - Scrum Masters
Professional Scrum Masters
Houston, TXAssociate of Arts - Computer Programming, Specific Applications
Software Engineering IBM
03.2018
Some College (No Degree) - Project Management
PMP
Houston, TXAssociate of Arts - CMA
Harrisburg Area Community College
Harrisburg, PA01.2009
Skills
- Agile Methodologies: Scrum, Kanban, Lean
- Tools: Jira, Confluence, Trello, Microsoft Azure DevOps, CompTIA, HMTL, CSS, Jiva
- Team Facilitation: Daily Scrums, Sprint Planning, Sprint Review, Sprint Retrospective
- Backlog Management: Prioritization, Refinement, Estimation
- Stakeholder Management: Clear Communication, Expectation Setting, Conflict Resolution
- Continuous Improvement: Kaizen, Retrospective Techniques, Process Optimization EKG Administration
- Wound Care
- Medication Administration
- Patient Education
- Appointment Scheduling
- Medical Records Management
- Microsoft teams, PowerPoint, Excel
- HIPAA Compliance
- Project Planning and Execution
- Risk Management
- Team Leadership
- Epic modules credentials: orders, ClinDoc, cadence, Asap, radiant, wisdom, HIM, willow, ambulatory, cupid, and Stock
- Idea Development and Brainstorming
- User Story Creation
- Communication Planning
- Technical understanding
- Technical Debt Management
- Agile Coaching
- Documentation And Reporting
- Kanban Knowledge
- Retrospective Analysis
- Coaching and Mentoring
- Scrum Methodology
- MS Office
- Agile Best Practices
- Scrum Processes
Accomplishments
- Supervised team of 4-8 staff members.
- Achieved 90% by completing tasks with accuracy and efficiency.
- Documented and resolved issues which led to 100% results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified ScrumMaster [PSM]
- Certified AML
- Certified software engineer
- Project management [pmp]
- Certified CMA
Affiliations
- lakewood church
Additional Information
To demonstrate the scope of my career history and professional competences , Please take a moment to review my attached resume . I appreciate your evaluation of my credentials and subsequent response.
sincerely
Alice singogo
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Scrum Master
Medasource
06.2022 - Current
Lead Scrum Master
CTG TECH
07.2021 - 04.2022
Junior Scrum Master
QRS Tech Labs
01.2021 - 06.2021
Project Manager
MD Anderson Hospital
04.2009 - 05.2021
Patient Services Coordinator
Triumph northwest Hospital
02.2007 - 03.2009
Some College (No Degree) - Scrum Masters
Professional Scrum Masters
Associate of Arts - Computer Programming, Specific Applications
Software Engineering IBM
Some College (No Degree) - Project Management
PMP
Associate of Arts - CMA
Harrisburg Area Community College
Similar Profiles
Denise ZavalaDenise Zavala
Registered Nurse at MedasourceRegistered Nurse at Medasource
Constance NevillsConstance Nevills
Epic Go-Live Consultant at MedasourceEpic Go-Live Consultant at Medasource
Miosotis ColónMiosotis Colón
Credentialed Trainer at MedasourceCredentialed Trainer at Medasource