Norma Idalia Stevenson
ANNA,TX
Summary
Driven Claims processing and customer service professional with insurance agency experience. Decisive negotiator and salesperson.
Overview
14
14
years of professional experience
Work History
Claims Processor
Transamerica Life Insurance Company
10.2012 - 01.2024
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
Collection Customer Service Representative
Santander Consumer USA
05.2010 - 09.2012
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
Education
High School Diploma -
OD Wyatt High School
Fort Worth, TX05.1984
Skills
- Claims review
- Accuracy and Precision
- Transactions reconciliation
- Claims
- Data entry
- some Excel
- Accounts payable
Additional Information
am fluent in Spanish and I am a quick learner , will always give my work %
I helped my department on to prioritize our trainer manuel and also helped train new employees.
Languages
Spanish
Native or Bilingual
Timeline
Claims Processor
Transamerica Life Insurance Company
10.2012 - 01.2024
Collection Customer Service Representative
Santander Consumer USA
05.2010 - 09.2012
High School Diploma -
OD Wyatt High School
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