Malika Thornton

My responsibilities include Processing application for health insurance. I create accounts for new consumers that needs health insurance and. Renew applications for existing consumers so coverage can be reinstated. Provide any information consumers need or may have questions about regarding health insurance. Make updates and changes to consumer demographic information or any life changing events upon consumers request. Make request for New York State benefit cards to be sent out upon consumer's request. Create tickets for consumer if there are issues with the account or circumstances that needs further action taken regarding issues with consumer insurance. Inform consumers any documentation that needs to be submitted as well as deadline for submission. Transferring and providing consumers the correct department they need to be directed to.

My responsibilities includes medication management making sure my patient takes the correct medicine at the correct time and making sure they are taking the right dosage. Helping my patient succeed and complete any daily task that's on their schedule or anything they need to do like scheduling/setting up appointments. I Meal prep such as cooking breakfast, dinner and lunch. Transportation to any doctor appointments and to pick up prescription and any personal things such as taking client to grocery stores, things of that nature. Little housekeeping tasks like washing dishes and straightening up home, laundry, etc. Making sure my client has the emotional support and comfort. Making sure they have daily exercise, like taking them to the park and making sure they are getting their steps and also making sure they are keeping contact with their friends and loved ones.

My responsibilities included providing effective and timely resolutions of various inquiries on concerns. Building customer loyalty and value through effective account management, identifying appropriate additional products, features, services, and collecting past due balances. Letting consumers know about any new deals or promotions that T-Mobile offers or provides. Delivering exceptional customer services using resource documentation for references and the automated training tools provided. Completing training requirements to be familiarized of new processes in order to grow and develop proficiency in company values.

My responsibilities included filing tax reports, processing payrolls, handling inbound and outbound calls, sending and receiving faxes, responding and sending emails, correcting and making necessary changes to payrolls as needed, setting up 401k and accrual plans, creating 401k custom reports, assigning and updating garnishments, updating client employee list by entering new hires and terminating employees, updating payment request upon client request, making pay adjustments for employee on behalf of clients request, entering and making alterations to employees w2,entering and updating child support garnishments and also creating schedules.

My responsibilities included data entry,planing events for office staff, Planning events for office staff, mailing out important documentation to clients and also making calls to the clients to touch base regarding satisfaction and making sure they're compliant. Filing important documentation was also a key factor of this role,assisting human resources with I-9's,w4's and proper identification. Processing payroll on the required deadline,responding to emails and also handling inbound and outbound calls.