Victoria Batura
Orlando,FL
Summary
Have worked in numerous hospitality, retail and corporate positions within the last seven years. In these multiple positions I have learned to provide nothing less than an excellent customer service experience. I have advanced knowledge in working with computer programs such as all Microsoft programs. I have recently decided to move out of the restaurant industry due to conflicting and late hours. However, I am still interested in communicating and working efficiently on a team level to provided customer pleasure.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Server/ Bartender/ Closing Manager
Johnny's Fillin' Station
Orlando, FL
09.2019 - Current
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Responsible for resolving customer, employee and third party food company complaints.
- Supervise closing and activating the alarm system for the bar when needed.
- Responsible for balancing the establishments financial books each closing night.
- Keeping the bar sanitized and clean along with stocking necessary beer or liquor.
- Responsible for allowing employees to clock out or in contingent on the volume needed for the shift.
Server/ Bartender
Ventura Country Club
Orlando, FL
03.2019 - 07.2019
- Seasonal position for summer
- Prepared and served alcoholic beverages
- Experience with high volume restaurants during a peak season.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints for the clubhouse, golf store and bar-carts to maintain complete customer satisfaction.
- Monitored patrons for alcohol intake to appropriate levels and took measures to restrict inappropriate behavior.
Closing Assistant, Department Representative
Leland Management, Inc
Orlando, FL
10.2017 - 07.2018
- Worked very closely with various title companies and attorney offices while assisting with closings on particular properties.
- Responsible daily to send out financial downloads received through our company account.
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Maintained checklists of required documentation and open issues affecting closings.
- Prepared deeds and leases, closing statements and purchase agreements.
- Produced closing instructions and coordinated with title company to monitor closing and funding.
Accounts Receivable Specialist
Stuyvesant Town, Peter Cooper Village, Crab
New York, NY
05.2017 - 12.2017
- Involved with adjusting tenants accounts
- Worked close with Chase bank to submit daily deposits and prorating several accounts due to renewals and termination of leases.
- Contacted clients with past due accounts to formulate payment plans and discuss further options.
- Prepared billing statements and invoices for tenants and recorded transaction dates and fees
Server/Bartender
Applebee's
Orlando, FL
04.2016 - 09.2016
- Upsold items on special such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected food and beverage orders and relayed them to bartenders and kitchen staff as quickly and accurately as possible.
- Processed payments on a POS system and maintained a balanced register.
- Assisted with cleaning, sanitizing and closing the restaurant by 2 AM.
Administrative Assistant
Leland Management, Inc
Orlando, FL
01.2014 - 08.2016
- Responsible for assisting owners with account balances and directing owners to the correct association manager for further onsite issues.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in a call center to help relieve excessive inbound calls.
Take-Out Specialist
Olive Garden
Orlando, FL
05.2013 - 02.2014
- Responsible for greeting guests, inputting all orders into a POS system, promoting specials and packaging orders.
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Education
Bachelor of Arts - Marketing
University of Central Florida
Orlando, FLAssociate of Arts - General Studies
Valencia College
Orlando, FL05.2016
High School Diploma -
William R Boone High School
Orlando, FL05.2013
Skills
- Team Player
- Relationship Building
- Food Safety Standards
- High Volume Dining
- Dining Room Cleaning and Upkeep
- Specials Promotion and Upselling
- Staff Training
- Detail-Oriented
Certification
Food Handler Certification
Citrix Remote Desktop Trained
Citrix Phone System Trained
Timeline
Server/ Bartender/ Closing Manager
Johnny's Fillin' Station
09.2019 - Current
Server/ Bartender
Ventura Country Club
03.2019 - 07.2019
Closing Assistant, Department Representative
Leland Management, Inc
10.2017 - 07.2018
Accounts Receivable Specialist
Stuyvesant Town, Peter Cooper Village, Crab
05.2017 - 12.2017
Server/Bartender
Applebee's
04.2016 - 09.2016
Administrative Assistant
Leland Management, Inc
01.2014 - 08.2016
Take-Out Specialist
Olive Garden
05.2013 - 02.2014
Bachelor of Arts - Marketing
University of Central Florida
Associate of Arts - General Studies
Valencia College
High School Diploma -
William R Boone High School
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