Olha Rossokhata
Chicago,IL
Summary
Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Friendly offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Sales Associate
Nuance Group
12.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
Sales Associate, MOD
DD's Discount
11.2022 - 03.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Dispatcher
LLC Amira
06.2019 - 03.2021
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
Education
Master Degree of Public Managment And Administrati - Public Administration
State University of Infrastructure And Technologie
02.2020
NKPKONPY
Bachelour of Faculty Managment And Technologies - Management Information Systems
State University of Infrastructure And Technologie
07.2019
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Store opening and closing
- Product sales
- Upselling
- Sales training
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Full Professional
Polish
Elementary
Timeline
Sales Associate
Nuance Group
12.2024 - Current
Sales Associate, MOD
DD's Discount
11.2022 - 03.2024
Dispatcher
LLC Amira
06.2019 - 03.2021
Master Degree of Public Managment And Administrati - Public Administration
State University of Infrastructure And Technologie
Bachelour of Faculty Managment And Technologies - Management Information Systems
State University of Infrastructure And Technologie
NKPKONPY
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