Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Varela

Commerce City,CO

Summary

Reliable Bilingual (Spanish-English) Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Excellent customer service with over 5 years of experience. Upbeat individual with friendly demeanor and sound judgement to handle diverse daily task with minimal oversight.

Overview

9
9
years of professional experience

Work History

Personal Assistant to the Owner

Diana's Cleaning Service
Brighton, CO
03.2016 - Current
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Informed vendors and contractors of client project requirements to foster client satisfaction.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Displayed absolute discretion at handling confidential information.

Retail Sales Associate

JCPenney
Brighton, CO
11.2016 - 03.2020
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Issued receipts and processed refunds, credits or exchanges.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Logged reports, expenses, receipts and sales documents into digital database.

Education

High School Diploma -

Thornton High School
Thornton CO
05.2015

Skills

  • Bilingual (Spanish-English)
  • Bookkeeping and Basic Accounting
  • Calendar and Scheduling Software
  • Critical Thinking
  • Administrative Oversight
  • Customer Service
  • Detail-Oriented
  • Time Management
  • Staff Training
  • Honest and Ethical
  • Always willing to go beyond and above employers expectations
  • Engaging with Diverse Customers
  • Exceeding Customer Expectations
  • Positive Customer Engagement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Sales Associate

JCPenney
11.2016 - 03.2020

Personal Assistant to the Owner

Diana's Cleaning Service
03.2016 - Current

High School Diploma -

Thornton High School

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Melissa Varela