Passionate professional pursuing integrative studies at the University of North Texas. Highly focused, organized and goal-oriented, demonstrating proven track record of leadership, customer focus and delivering results. Provided four years of outstanding achievement with Business Professionals of America organization.
Overview
3
3
years of professional experience
Work History
Service Receptionist and Cashier
Huffines Chevrolet Lewisville
Lewisville, TX
05.2021 - Current
Answered questions about store policies and addressed customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Greeted over 100 customers per day.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel and assisted customers when advisors were unavailable
Learned how to be service cashier and provided backup at key times.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Used POS system to enter orders, process payments and issue receipts.
Performed cash, card and check transactions to complete customer purchases.
Front Desk Student Assistant
University of North
Denton, TX
01.2020 - 05.2020
Greeted and assisted 150 students weekly with processing onboarding documents
Effectively and efficiently communicated with business professionals, faculty, and students to schedule 30 appointments weekly
Answered customer telephone calls promptly and appropriately handled needs
Front Desk Clerk of Housing and Residence Life
University of North Texas
01.2019 - 12.2019
Investigated and independently resolved all complaints to boost student satisfaction
Accurately developed special accommodations for students to meet their individual needs
Precisely recorded exchanging of dorm room keys, maintenance work orders, and student wellness checks
Monitored students’ safety, health and sanitation policies for the dormitory to ensure a safe student environment.
Office Assistant and Filing Clerk
Wilhite Land Surveying
05.2018 - 07.2019
Reviewed surveying documents using computer-aided design (CAD) software
Exhibited strong customer service by assisting 120 customers a week through telephone and email correspondence to create work orders
Demonstrated exceptional organizational skills by redesigning the filing system
Accurately maintained daily invoices and deposits utilizing QuickBooks
Located missing file materials to help meet project deadlines and avoid lost hours