JANINE M. COX
Brandon,FL
Summary
Well-qualified and astute trainer experienced preparing lesson plans targeted to specific group strengths and training needs. Talented public speaker and relationship-builder with results-driven and enterprising mindset. Handled Corporate accounts and group Training enrollments. Exceeded monthly sales goals. Proficient in Sales Force and Power BI. Experienced Enrollment Advisor with over 11 years of experience in Sales and education. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Corporate Representative
Bisk
Tampa, FL
07.2015 - Current
- Passionate and dedicated to providing prospective students best learning experience possible
- Student-centered, with strong sense of personal integrity
- Extremely organized and detail oriented, collaborative, excellent interpersonal and communication skills (written/verbal)Handled large student accounts.
- Working independently or team based through fast-paced environment and adapt to constant change
- Handle corporate accounts working with Major companies and their employees to enroll in training programs and am responsible for high monthly goals.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Exceed sales goals and handled over 100 calls daily.
Admissions Associate
Everest University Online
Tampa, FL
07.2013 - 04.2015
- Recruited qualified candidates for academic programs in compliant, appropriate, and professional manner
- Provided basic information, routine guidance and assistance to potential students on matters related to enrollment and admissions process
- Demonstrating positive attitude and motivation, and concern for students, Teamwork, Excellent time management skills and work ethic to follow-through committed to students and organization
- Exercise limited judgment and discretion in decision-making; majority of problem solving is based upon following standard practices and procedures
- Ensured that recruitment, Enrollment target levels were met, maintained and exceeded.
- Exceeded monthly enrolment goals
- Handled over 100 calls daily
Admissions Associate
Virginia College Online
Tampa, FL
02.2011 - 05.2013
- Recruited potential students; Assisted Military students with benefits, conducted screenings/ interviews and enrolled students
- Ensured candidates met enrollment requirements
- Oversaw candidate applications and financial planning processes to completion
- Maintained relationships with students until graduation
- Ensured that recruitment, enrollment target levels were met, maintained and exceeded.
- Exceeded enrollment goals monthly
- Achieved monthly enrollment rewards
- Team Player
Customer Service Supervisor
Servicing Solutions Group, LLC
Clearwater, FL
02.2008 - 02.2011
- Resolved queries and complaints from customers disputing charges
- Manged over 200 calls daily
- Maintained detailed knowledge of company policy to determine credit outcomes
- Mitigated adverse outcomes by mediating and resolving disputes
- Mitigated loss of accounts through mediated resolution of conflicts
- Trained new hires
- Supervised over 50 people
- Increased sales over 50%
Sales Associate/Clothing Merchandiser-Assistant
Macy’s Florida
Clearwater, FL
05.2007 - 02.2008
- Manager of The Juniors clothing Department
- Responsibilities included oversight of two clothing lines
- Maintained comprehensive and active knowledge of stock and protocols for marketing displays
- Promoted new credit card accounts
- Oversaw staff scheduling and deployment
- Trained new associates in sales, store policies and processes.
- Exceeded weekly and monthly sales goals by over 50%
Education
Certificate in Applied Project Management -
Villanova University
Villanova, PA 04.2019
Certificate in lean Six Sigma -
Villanova University
Villanova, PA01.2018
Certificate in Agile Management -
Villanova University
Villanova, PA 08.2016
Liberal - Arts
Scott Community College
06.1995
Skills
- Analytical and Critical Thinking
- Training and Development
- Good Telephone Etiquette
- Active Listening
- Organization and Time Management
- Excellent Communication
- Software Proficiency/Salesforce
Certification
- Certified Professional Certification in Agile & Scrum (PCAS)
- Certified Six Sigma Green Belt
Hiking, Movies
Being active and stress free is important get outdoors when I can and unwind with my favorite movies.
Timeline
Senior Corporate Representative
Bisk
07.2015 - Current
Admissions Associate
Everest University Online
07.2013 - 04.2015
Admissions Associate
Virginia College Online
02.2011 - 05.2013
Customer Service Supervisor
Servicing Solutions Group, LLC
02.2008 - 02.2011
Sales Associate/Clothing Merchandiser-Assistant
Macy’s Florida
05.2007 - 02.2008
Certificate in Applied Project Management -
Villanova University
Certificate in lean Six Sigma -
Villanova University
Certificate in Agile Management -
Villanova University
Liberal - Arts
Scott Community College
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