Sharlim Rivera
Grand Prairie,TX
Summary
Proactive and caring worker with 8 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
11
11
years of professional experience
Work History
Lead Daycare Teacher
Day Care
12.2016 - Current
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
- Established clear expectations for behavior and managed classroom effectively, resulting in a well-disciplined learning environment.
Customer Service Cashier
Walmart
05.2015 - 12.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Manager
Taco Bueno
11.2012 - 01.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
South Grand Prairie High School
Grand Prairie, TXSkills
- Classroom Organization
- Parent-Teacher Communication
- Creative Teaching Strategies
- Age-Appropriate Activities
- Team Leadership
- Complex Problem-Solving
- Staff Management
- Schedule Preparation
- Customer Service
- Customer Relationship Management
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Payment Collection
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Daycare Teacher
Day Care
12.2016 - Current
Customer Service Cashier
Walmart
05.2015 - 12.2016
Manager
Taco Bueno
11.2012 - 01.2015
South Grand Prairie High School