Summary
Overview
Work History
Education
Skills
Timeline
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Emma Ogden

Harrisburg,PA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Manager of Operations

David's Bridal
04.2023 - Current
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Corresponded between main office and store to make sure store operations ran smoothly and ensure clients needs were met.
  • Ensured clients with short deadlines secured needed products for their events.
  • Resolved several technological issues with and without the guidance of technology support.
  • Interviewed and trained staff associates and equipped to comply with company policies and procedures.
  • Reviewed training with associates to ensure understanding of different programs for their success with clients.

Shift Supervisor

Starbucks
11.2021 - 10.2022
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Built relationships with customers and ensured consistent product quality.
  • Trained baristas in product information and store policies to ensure success for their roles.
  • Resolved any customer complaints and reported larger issues to senior management.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.


Barista

Starbucks
08.2019 - 11.2021
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Controlled line and crowd with quick, efficient service.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Education

Bachelor of Arts - Film And Video Production

University of Pittsburgh
Pittsburgh, PA
05.2020

Skills

  • Time Management
  • Process Improvements
  • Staff Development
  • Teamwork and Collaboration
  • Training Management
  • Quick and Timely Communication via Email
  • Microsoft Word
  • Customer Relations
  • Google Sheets

Timeline

Manager of Operations

David's Bridal
04.2023 - Current

Shift Supervisor

Starbucks
11.2021 - 10.2022

Barista

Starbucks
08.2019 - 11.2021

Bachelor of Arts - Film And Video Production

University of Pittsburgh

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Emma Ogden