Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

BreKayla Moore

Arlington

Summary

Developed in mastering software systems and enhancing customer satisfaction through empathetic support and efficient issue resolution. Skilled in bookkeeping and financial reconciliation, demonstrating attention to detail and adaptability. Excelled in high-stress situations, showcasing de-escalation techniques and multitasking abilities. Experienced with member support and care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Member Care Assistant

Texas Trust Credit Union
03.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Bookkeeper

The Smart Accountant
10.2021 - 03.2024
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Reconciled and corrected issues with financial records.

Customer Service Representative

Sitel Group
06.2018 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Accounting And Finance

Arsenal Tech High School
Arlington, TX
08-2026

Skills

  • Active learning
  • De-escalation techniques
  • Assertiveness
  • Willingness to learn
  • Empathy and compassionate care
  • Adaptability and flexibility

Certification

Medical Assistant certification

Languages

English
Full Professional

Timeline

Member Care Assistant

Texas Trust Credit Union
03.2024 - Current

Bookkeeper

The Smart Accountant
10.2021 - 03.2024

Customer Service Representative

Sitel Group
06.2018 - 10.2021

No Degree - Accounting And Finance

Arsenal Tech High School

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BreKayla Moore