Akintunde Olokesusi
Louisville,KY
Summary
Professional Summary
Versatile and dependable professional with 8+ years of experience in warehouse leadership, logistics, and inventory control, combined with 3 years in computer diagnostics and repair, and 4 years in customer service. Proven record of improving processes, managing high-performing teams, and resolving technical issues efficiently. Currently expanding expertise into cybersecurity and IT support, backed by ongoing industry certifications.
Core Competencies
- Warehouse Leadership & Staff Management
- Inventory Systems (Fishbowl, Excel, WMS)
- Hardware & Software Diagnostics
- Customer Experience & Problem Resolution
- Forklift Operation & Equipment Safety
- Quality Assurance & Compliance
- IT Support & System Upgrades
- Process Improvement & KPI Monitoring
- Cybersecurity Fundamentals (GRC, Risk Mitigation)
- Warehouse Leadership & Staff Management
- Inventory Systems (Fishbowl, Excel, WMS)
- Hardware & Software Diagnostics
- Customer Experience & Problem Resolution
- Forklift Operation & Equipment Safety
- Quality Assurance & Compliance
- IT Support & System Upgrades
- Process Improvement & KPI Monitoring
- Cybersecurity Fundamentals (GRC, Risk Mitigation)
Overview
22
22
years of professional experience
1
1
Certification
Work History
Replen Team Lead
TechStyle Fashion Group (JustFab)
Louisville, KY
09.2016 - Current
- Retail Lead / Outbound Lead / Replen Lead - Seasonal Outbound Manager - Oct 2023 - Apr 2024, Seasonal Retail Manager Nov2022 - Apr2023.
- Order Fulfillment: Overseeing the picking, packing, and dispatching of orders to ensure timely and accurate delivery.
- Implementing strategies to minimize excess inventory and reduce holding costs.
- Ensuring accurate stock levels through regular audits and reconciliations.
- Recruiting, training, and supervising warehouse staff.
- Evaluating employee performance and providing feedback, coaching, and disciplinary actions as needed.
- Streamlining warehouse processes to enhance productivity and efficiency.
- Utilizing warehouse management systems (WMS) and other technology to improve operations.
- Ensuring all warehouse equipment is properly maintained and in good working order.
- Ensuring the warehouse complies with local, state, and federal regulations, including those related to health and safety, environmental impact, and labor laws.
- Implementing and enforcing safety protocols to prevent accidents and injuries.
- Developing and maintaining emergency response plans.
- Tracking key performance indicators (KPIs) to measure and improve warehouse performance by using SSRS and Tableau reports to generate actionable insights.
- Analyzing operational data to identify trends, inefficiencies, and opportunities for improvement.
- Excellent communication skills.
- Self-motivation to achieve every goal Fast Learner.
- Operates PC and RF-based computer systems with a high level of accuracy. Quality Control.
- Shipping and Receiving.
- Trained newly hired employees by explaining company procedures, job duties, and performance expectations.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Documented, filed, and maintained proper inspection records and quality assurance documents.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport, and store goods.
- Operated forklift, pallet jack, and hand truck to move products within the warehouse and to and from shipping vehicles.
- Unloaded and received incoming returns shipments, inspected packages for damage, and routed packages to the next destination according to documentation.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Checked customer orders, labeling, and documentation before shipment to avoid delays.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed staff work and gave comprehensive and constructive feedback.
- Implemented performance, quality, and efficiency measures to achieve aggressive production goals.
- Upholding the company's high standards for business by leading by example and encouraging team members to adhere to corporate policies.
- Supervised staff performing daily activities.
- Conducted regular evaluations and addressed performance concerns directly with employees.
- Investigated misconduct, mediated problems, and determined appropriate discipline for staff.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees, and overseeing staff activity.
- Planned activities to support system changes to meet organizational needs and requirements.
- Drove quality assurance and effective evaluation, modification, and improvement of services and developed work plans consistent with program goals and objectives.
REPAIR TECHNICIAN (REPAIR)
IVY TECHNOLOGY
Louisville, Kentucky
11.2023 - 05.2024
- PERFORMS PRIMARY AND SECONDARY DIAGNOSIS AND ADVANCED REPAIR OF FAILED CIRCUIT BOARDS USING A VARIETY OF DIAGNOSTIC TOOLS
- BUILDS, TROUBLESHOOTS, AND MAINTAINS TEST EQUIPMENT OR JIGS UNDER THE GUIDANCE AND DIRECTION OF THE TEST ENGINEER
- ASSISTS WITH THE TEST FAILURE MEASUREMENT EVALUATION PROCESS
- UTILIZES SCHEMATICS AND DIAGNOSTIC GUIDES TO DETERMINE THE PROPER FUNCTIONING OF CIRCUIT BOARDS/COMPONENTS AND THE ROOT CAUSE OF FAILED UNIT
- COLLECTS DATA AND INTERPRETS DETAILED BOARD FAILURES AND COMMUNICATES TO SUPPORT TEAM
- PROVIDES TRAINING AND SUPPORT TO OTHER TECHNICIANS
- DRIVES CONTINUOUS IMPROVEMENT ON TEST YIELDS, WORK IN PROGRESS (WIP), TEST COVERAGE AND NO TROUBLE FOUND (NTF) REDUCTIONS
- COMPLIES WITH ESTABLISHED PRACTICES AND PROCEDURES IN A SPECIFIC TECHNICAL DISCIPLINE
- GATHERS, INTERPRETS AND ENTERS FAILURE DATA INFORMATION INTO A COMPUTERIZED TRACKING SYSTEM AND PREPARES REPORTS
- ESCALATES TEST FAILURE ISSUES TO HIGHER-LEVEL TECHNICIANS AND OPERATIONS SUPPORT TEAM
- COMPLIES AND FOLLOWS ALL PROCEDURES WITHIN THE COMPANY SECURITY AND HEALTH POLICY
- EXHIBITS PROFICIENCY IN THE USE OF TOOLS ASSIGNED
- UTILIZES PROCESS DOCUMENTATION SUCH AS BUT NOT LIMITED TO THE FOLLOWING; SCHEMATICS, BOMS, VISUALS, DEBUG, REPAIR, TESTING TOOLS, REPAIR MANUALS, AND PROCEDURES
- SUPPORTS AND ASSISTS LOWER-LEVEL TECHNICIANS IN TROUBLESHOOTING PRODUCTS
- UNDERSTANDS, RECOGNIZES, AND EXECUTES IVY TECHNOLOGY PRODUCTION REQUIREMENTS, RULES, POLICIES, AND PROCEDURES ENSURING COMPLIANCE WITH WIP
REPAIR TECHNICIAN (REPAIR)
UPS- Grade 12 -On- Site Computer Repair Technician
Louisville, Kentucky
08.2021 - 09.2022
- I work in UPS as Computer Repair experienced and detail-oriented Computer Repair Technician with a strong background in diagnosing and repairing hardware and software issues across a variety of devices. Over a year, I have developed expertise in troubleshooting failed components, performing system upgrades, reinstalling operating systems, and resolving network connectivity issues. I am proficient in using diagnostic software and tools to identify faults, repair or replace damaged parts and ensure optimal system performance.
My responsibilities have included interpreting technician schematics, performing board-level repairs and maintaining test equipment. I've assisted with root cause analysis, tracked and documented failure date and consistently contributed to improving service turnaround times. Additionally, I provide technical support and training to junior technicians, ensuring compliance with safety standards and repair protocols.
Skilled In working independently or as part of a team, i bring a strong commitment to problem-solving, attention to detail, and customer satisfaction. With a deep understanding of hardware architecture, operating systems, and software troubleshooting, I deliver reliable and efficient repair solutions in high- paced environments. - Utilized variety of tools and diagnostic equipment to complete repairs.
- Maintained inventory of repair supplies and ordered parts.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Inspected and tested, repaired and refurbished products for proper operation.
- Followed detailed repair and maintenance procedures for consumer products.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
- Repaired and tested electronic circuit boards, wiring and components.
- Communicated effectively with manufacturers regarding warranty claims, replacement parts orders, or technical support inquiries as needed.
- Improved repair accuracy, employing detailed documentation process for each step of repair, from diagnosis to testing.
- Reduced costs for customers by accurately identifying issues that could be resolved through minor adjustments instead of full replacements.
- Increased repair efficiency by implementing new soldering techniques for complex circuit board issues.
CNA
Signature HealthCARE LLC
Louisville, KY
05.2017 - 12.2018
- Documented resident records on daily flow sheets. Observed and documented patient responses.
- Assisted patients with daily activities including bathing, grooming, and exercising. Answered patient call lights and requests.
- Turned and re-positioned bedridden patients.
- Managed and maintained patients' rooms, shared living areas, and nursing stations.
- Identified and advocated patient care needs, and helped to determine the best approach to care.
- Facilitated activities of daily living, including personal hygiene management, feeding, ambulation and locomotion.
- Fostered relationships with patients, caregivers, and healthcare teams to achieve individual care plan targets.
- Assisted patients with bathing, grooming, and feeding.
- Assisted disabled individuals to foster independence while still closely monitoring safety.
Accountant
Redeemed Christian Church of God
Serrekunda, Banjul, The Gambia
02.2012 - 09.2016
- Reviewed financial statements to determine any discrepancies.
- Organized expense reports to track and report expenses on business-related trips.
- Restructured and analyzed Software program to improve monthly reporting.
- Reduced closing time for monthly and quarterly closes by 30% by implementing new consolidation procedures.
- Performed daily accounting functions like tracking expenses, readying deposits, and preparing payments.
- Gathered information and entered data into the computer system.
- Prepared monthly and year-end closing statements, financial documents, and invoices.
- Supported senior leadership by preparing monthly and quarterly financial statements to enhance database accuracy.
Teller, Customer Service, and Load Officer
MicroFinance Bank
Iyin-Ekiti, Ado-Ekiti, Nigeria
09.2007 - 11.2010
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers, and teller cash recyclers.
- Recommended bank products and services to current and prospective customers.
- Identified customer financial needs, goals, and objectives and offered appropriate financial products to suit needs.
- Cashed customer checks, including verifying identification and checking account balances following bank policy.
- Explained bank services, financial products, and applicable fees to customers.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes, and ATM operator.
- Processed customer transactions, including loan payments, safe deposit boxes, and check-cashing.
- Opened new customer accounts, including checking, savings, and lines of credit.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
Guest House Manager
Parliament Guest House
Lagos, Lagos, Nigeria
04.2003 - 03.2007
- Oversee day-to-day operations to ensure the smooth functioning of the hotel.
- Managing the income and the expenditure of the Hotel.
- Create an entertainment and conducive environment for the customer to enjoy their stay.
- Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
- Ensure high levels of guest satisfaction by addressing complaints and resolving issues.
- Provided end-of-month audits of the resort to upper management as required.
- Develop and execute marketing strategies to attract guests.
- Used specific cleaning products in each guest room as per company.
- Promote hotel services and amenities.
- Maintain high standards of cleanliness, safety, and service.
- Implement and monitor standard operating procedures (SOPs).
- Foster relationships with repeat guests and VIPs.
- Gather guest feedback and use it to improve services.
- Oversee inventory management and procurement of supplies.
- Ensure efficient use and storage of resources.
- Ensure compliance with health, safety, and legal regulations.
- Implement safety and emergency procedures.
- Analyze market trends and adapt strategies accordingly.
- Ensure the hotel infrastructure is in good condition.
- Implemented and managed hotel management software and systems.
- Analyze market demand and adjust rates accordingly.
- Ensure smooth execution of events held at the hotel.
- Implement eco-friendly practices to reduce the hotel's environmental impact.
Education
National Diploma - Accounting
Universal College of Technology
09.2009
Senior Secondary Certificate - undefined
Urban Day Secondary School
07.2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Operations management
- Strategic planning
- Mechanical skills
- Safety requirements
- Equipment Repair
- Network configuration
- Electrical troubleshooting
- System testing
- Technical diagnosis
- Equipment inspection
- Component replacement
- Software installation
- Diagnostic testing
- System upgrades
- Hardware repair
- Safety management
- Service documentation
- Following safety practices
- Diagnostics and troubleshooting
- Component repairs
Accomplishments
- Supervised team of 72 staff members.
- Achieved increased productivity by completing daily operations with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a 25% improvement in inventory accuracy by introducing Fishbowl inventory for stock tracking and order fulfillment tasks.
- Documented and resolved inventory discrepancies which led to a 15% increase in stock accuracy and reduced order delays
- Achieved faster order fulfillment and reduced downtime through effectively helping with daily inventory organization and team coordination.
- Achieved faster turnaround times and improved diagnostics by introducing speccy and Malwarebytes for hardware analysis and malware removal tasks.
- Documented and resolved frequent system crashes caused by outdated drivers, which led to improved computer performance and a 40% reduction in repeat service calls.
- Achieved quicker service resolutions and increased customer trust through effectively helping with hardware diagnostics and software troubleshooting.
- Achieved higher customer retention and satisfaction scores through effectively helping with resolving inquiries and providing timely support.
- Achieved a 30% boost in customer satisfaction ratings by introducing Zendesk for ticketing and real-time support tasks
- Documented and resolved recurring customer complaints regarding delayed responses, which led to a 25% boost in customer satisfaction scores.
Certification
- Certified Information Security Auditor (CISA), Certification in Progress, 2024
- Certified CyberSecurity professional (CS), Certification in progress, 2024
- Certified in Cybersecurity Course Completion (ISC2), Certification in Progress, 2022
Training
- Certified in Cybersecurity Course, Google (Coursera), 2024-08-01
- Cybersecurity GRC (Governance, Risk & Compliance), Better Cyber Career, 2024-08-01
- Certified in Cybersecurity Course Completion, ISC2, 2024-12-01
- Cyber Risks Solution (Manage, Mitigate of Transfer), Leadway Assurance Limited Training School, 2017-10-01
- Communicating through Disagreement, LinkedIn Learning, 2022-02-01
- 10 Mistakes Leaders Should Avoid, LinkedIn Learning, 2021-09-01
Timeline
REPAIR TECHNICIAN (REPAIR)
IVY TECHNOLOGY
11.2023 - 05.2024
REPAIR TECHNICIAN (REPAIR)
UPS- Grade 12 -On- Site Computer Repair Technician
08.2021 - 09.2022
CNA
Signature HealthCARE LLC
05.2017 - 12.2018
Replen Team Lead
TechStyle Fashion Group (JustFab)
09.2016 - Current
Accountant
Redeemed Christian Church of God
02.2012 - 09.2016
Teller, Customer Service, and Load Officer
MicroFinance Bank
09.2007 - 11.2010
Guest House Manager
Parliament Guest House
04.2003 - 03.2007
Senior Secondary Certificate - undefined
Urban Day Secondary School
National Diploma - Accounting
Universal College of Technology