Kyle Biscoe
Accokeek,MD
Summary
Highly accomplished and results-oriented hospitality professional with 4+ years of experience at MGM National Harbor, exceeding revenue and guest satisfaction goals consistently. Proven ability to build and manage high-value client relationships, create exceptional VIP experiences, and expertly handle all aspects of guest services from reservations and event planning to complaint resolution and dispute management. Expertise in maximizing hotel occupancy and revenue, negotiating pricing for events, and collaborating with various departments to ensure seamless guest experiences. Awarded "Guest Service Star of the Year" (2019) among 4000+ employees.
Overview
5
5
years of professional experience
Work History
Executive Casino Host
MGM National Harbor
Oxon Hill, MD, USA
06.2022 - Current
- Consistently exceeded revenue targets, increasing theoretical income from $2.3M (2022) to $10.1M (2023) and achieving $8.3M (YTD 2024) against a $6.5M goal
- Managed over 750 high-value clients, booking 640 cross-regional trips and driving significant revenue growth from diverse markets (NC, SC, NY, TX, CA, NJ, FL, GA, PA)
- Secured and managed numerous large-scale events (weddings, conventions, artist release parties) negotiating pricing and coordinating logistics with multiple departments
- Provided executive-level guest services, resolving complex issues and coordinating VIP amenities (room comps, limousine service, etc.)
- Cultivated relationships with professional sports organizations and celebrities, creating bespoke VIP experiences
Marketing Host
MGM National Harbor
Oxon Hill, MD, USA
02.2020 - 06.2022
- Managed guest accounts, handled reservations, and executed marketing initiatives, consistently exceeding expectations
- Provided exceptional guest service, resolving issues and fostering strong relationships across departments
Education
Associate Degree - Business Management
Prince George's Community College
Largo, MDSkills
- Guest satisfaction focus
- Exceptional communication
- Staff training and development
- Team management
- VIP handling
- Data analysis proficiency
- Financial acumen
- Gaming regulations
- Casino operations
- Strong leadership
- Relationship development
- Guest relations
- Sales proficiency
- Marketing
- Profit maximization
- Casino logistics
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Decision-making
- Operational efficiency
- Public relations
- Task prioritization
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Customer complaint resolution
- Project management
- Sales strategies
- Customer retention
- Networking skills
- Business development
- Revenue generation
- Contract negotiation
- Resource allocation
Awards
Guest Service Star of the Year, MGM National Harbor, 2019
Timeline
Executive Casino Host
MGM National Harbor
06.2022 - Current
Marketing Host
MGM National Harbor
02.2020 - 06.2022
Associate Degree - Business Management
Prince George's Community College