Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Certification
Timeline
Hi, I’m

Deana Magliano

Manor,USA
Deana Magliano

Summary

Ambitious professional with leadership proficiency and extensive business ownership experience. Excited to express interest in this opportunity as a career highlight. Background and industrialist drive make me an ideal candidate. Thirty years of experience as a seasoned Operations Manager and talented leader. Excel in enhancing business plans and daily operations through exceptional planning and problem-solving skills. Results-driven, resilient in team development, process improvement, and productivity enhancement. Solid understanding of industry trends, excellent communication skills, and talent for identifying areas for improvement and implementing strategic changes.

Overview

32
years of professional experience
1
Certification

Work History

Village Pet Care

General Manager of Operations
10.2024 - Current

Job overview

  • Managed cash flow, business transactions, banking, and accounting processes.
  • Handled employee scheduling and coverage needs during business hours.
  • Promoted business through marketing initiatives and use of social media.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maintained general appointment calendar and set shift schedules.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Educated service personnel on company policy and procedure.
  • Aligned grooming services with brand promise for quality and customer care.
  • Recruited and trained staff to offer grooming services for diverse animals.
  • Evaluated employee performance through close observation and performance rubrics.
  • Ordered supplies for forecasted demands.
  • Managed and maintained health, welfare and proper care of animals.
  • Delegated workplace responsibility to appropriate staff.
  • Daily operations, POS, Scheduling, training, marketing, purchasing, customer relations, hiring/firing, overall operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Managed day-to-day business operations.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Developed and executed strategic business plans to enhance profitability.
  • Streamlined operations by implementing efficient inventory management systems.
  • Oversaw daily operational activities, ensuring compliance with quality and safety regulations.
  • Mentored staff, fostering professional development and enhancing team performance.
  • Analyzed market trends to drive effective marketing strategies and product placements.
  • Evaluated operational processes, identifying areas for improvement and implementing solutions.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed approximately 25 staff members, 15-20 emails, 1-5 teams meetings and incoming calls daily

Furry Land of Pittsburgh

Regional Operations Manager
06.2023 - 01.2024

Job overview

  • Managed cash flow, business transactions, banking, and accounting processes.
  • Handled employee scheduling and coverage needs during business hours.
  • Promoted business through marketing initiatives and use of social media.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maintained general appointment calendar and set shift schedules.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Educated service personnel on company policy and procedure.
  • Aligned grooming services with brand promise for quality and customer care.
  • Recruited and trained staff to offer grooming services for diverse animals.
  • Evaluated employee performance through close observation and performance rubrics.
  • Ordered supplies for forecasted demands.
  • Managed and maintained health, welfare and proper care of animals.
  • Delegated workplace responsibility to appropriate staff.
  • Daily operations, POS, Scheduling, training, marketing, purchasing, customer relations, hiring/firing, overall operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Managed day-to-day business operations.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Mentored and trained staff on best practices in workflow management and process improvement.
  • Analyzed performance metrics to identify trends and drive continuous improvement efforts.
  • Established key performance indicators to monitor success and guide decision-making processes.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Developed processes to save on costs and prevent losses.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Implemented cost-saving measures, leading to significant reductions in operational expenses.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Master Of Puppies

Owner/Operator NCMG
12.2020 - 10.2023

Job overview

  • Daily operations, POS, Scheduling, training, marketing, purchasing, customer relations, hiring/firing, overall operations.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Established foundational processes for business operations.
  • Founded and managed Grooming/Daycare/Training business, growing revenue to $250,000 in first year.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Managed day-to-day business operations.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Developed and implemented operational strategies to enhance puppy training programs.
  • Managed daily business operations, ensuring optimal customer service and satisfaction.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Oversaw financial management, including budgeting and expense tracking for sustainability.
  • Created marketing campaigns to increase brand awareness within the community.
  • Fostered a positive team environment through mentorship and professional development initiatives.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Max's Pet Market & Salon

Grooming Salon Manager
10.2019 - 12.2020

Job overview

  • Managed cash flow, business transactions, banking, and accounting processes.
  • Handled employee scheduling and coverage needs during business hours.
  • Promoted business through marketing initiatives and use of social media.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maintained general appointment calendar and set shift schedules.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
  • Educated service personnel on company policy and procedure.
  • Aligned grooming services with brand promise for quality and customer care.
  • Recruited and trained staff to offer grooming services for diverse animals.
  • Evaluated employee performance through close observation and performance rubrics.
  • Ordered supplies for forecasted grooming demands.
  • Managed and maintained health, welfare and proper care of animals.
  • Delegated workplace responsibility to appropriate staff.
  • Oversaw daily operations, ensuring high standards of grooming and customer service.
  • Developed training programs for new staff, enhancing team performance and service quality.
  • Established grooming protocols that increased client satisfaction and repeat business.
  • Demonstrated adaptability by accommodating unique requests or addressing specific concerns from clients regarding their pets'' grooming needs.
  • Fostered strong relationships with clients through excellent communication skills and personalized attention to their pets'' needs.
  • Oversaw the maintenance of all grooming equipment to ensure its safe and efficient operation, reducing downtime due to malfunctioning tools.
  • Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.
  • Ensured compliance with all industry regulations, maintaining proper licensing and certifications at all times.
  • Developed comprehensive employee training programs for enhanced grooming techniques and customer service skills.
  • Streamlined appointment scheduling for increased client convenience and improved salon workflow.
  • Kept detailed records of each pet''s grooming history, enabling tailored service provision during subsequent visits.
  • Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
  • Boosted employee retention with supportive management practices and fostering a positive work culture.
  • Conducted regular evaluations of staff performance for continuous improvement in service quality standards across the team.

Pawsh

Owner/Operator
02.2010 - 10.2019

Job overview

  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Managed day-to-day business operations.

Intellectual Groomers Association Inc

Owner/Operator
01.2015 - 06.2018

Job overview

  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Developed and implemented operational processes to enhance service efficiency.
  • Optimized inventory management systems to streamline product availability and reduce waste.
  • Established strong vendor relationships to secure quality supplies at competitive prices.
  • Enhanced marketing strategies through social media engagement, boosting brand visibility and client retention.
  • Trained and mentored staff on best practices in animal care and customer service.

Bow Wow Boutique

Owner/Operator
08.2003 - 02.2015

Job overview

  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and developed team members to build human capital.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained and motivated employees to perform daily business functions.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Conducted regular performance evaluations, fostering professional growth among team members.
  • Managed daily operations, ensuring high-quality pet care and customer satisfaction.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

Pets And Company

Grooming Salon Manager
04.1998 - 04.2003

Job overview

  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Delegated workplace responsibility to appropriate staff.
  • Managed and maintained health, welfare and proper care of animals.
  • Ordered supplies for forecasted grooming demands.
  • Evaluated employee performance through close observation and performance rubrics.
  • Recruited and trained staff to offer grooming services for diverse animals.
  • Aligned grooming services with brand promise for quality and customer care.
  • Prepared billings and estimates for customers.
  • Educated service personnel on company policy and procedure.
  • Coordinated maintenance of clippers, blades and other hand tools required for grooming services.

PurrFect Impressions

Grooming Salon Manager
01.1995 - 04.1998

Job overview

  • Initiated workplace improvement programs for increased service efficiency.
  • Prepared billings and estimates for customers.
  • Aligned grooming services with brand promise for quality and customer care.
  • Recruited and trained staff to offer grooming services for diverse animals.
  • Ordered supplies for forecasted grooming demands.
  • Managed and maintained health, welfare and proper care of animals.
  • Delegated workplace responsibility to appropriate staff.

Antique Mall Of Palma Ciea

General Manager of Operations
06.1993 - 01.1995

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Award of merit
  • Featured on local Tampa Bay news and morning shows multiple times
  • Contributing journalist/article Dogster magazine
  • Featured in Groomer to Groomer magazine
  • Guest speaker on the Tracie Hotchner show
  • Featured speaker and demonstrator at the Tampa Bay Pet Expo
  • Featured speaker and demonstrator at the Marri Graus pet expo
  • Seminars with Intellectual Groomers Association
  • Speaker Hershey Pet Expo
  • Certifier Atlanta pet fair
  • Jackpot finalist Las Vegas pet fair
  • Ranked in GroomTeam top 15 - 20 2005-2015
  • All between 2005-2019

Education

Tampa Pet Institute
Tampa

NCMG from Master Groomer
01.1993

University Overview

Hillsborough Community College
Tampa, FL

Associate of Science from Animal Science
06-1995

University Overview

Rasmussen University
Tampa, FL

BBA from Business Administration And Management
06-2014

University Overview

Skills

  • Strategic leadership
  • Design business frameworks
  • Approachable and Outgoing
  • Business Administration
  • Operations Management
  • Payroll Preparation

Languages

English
Native or Bilingual

Accomplishments

Accomplishments

Crystal Cardinal Achievement Award Congeniality 2015

Nominated by your professional peers across the USA


Published Journalist Dogster Magazine

Guest Speaker on the National Radio Show Tracy Hotchner

Recurring guest FOX Network Channel 13 Tampa Bay

Guest Speaker Mardi Gras Pet Expo, SW Groom Expo

Sanctioned Judge IJA USA & CANADA

Certifier IGA

Award winning competitive Groomer including :

Best In Show

International Groomer of the Year

Best All Around

Sponsored Competitor


Affiliations

Affiliations
  • Girl Scouts United States - Troop Leader 2015-2018

Certification

  • National Certified Master Groomer License - 1993-2025
  • Master Pet Stylist Training - 1993-1994
  • NCMG, IGMS, National Dog Groomers Assoc (AKC) Intellectual Master Stylist 1993-2025


Timeline

General Manager of Operations
Village Pet Care
10.2024 - Current
Regional Operations Manager
Furry Land of Pittsburgh
06.2023 - 01.2024
Owner/Operator NCMG
Master Of Puppies
12.2020 - 10.2023
Grooming Salon Manager
Max's Pet Market & Salon
10.2019 - 12.2020
Owner/Operator
Intellectual Groomers Association Inc
01.2015 - 06.2018
Owner/Operator
Pawsh
02.2010 - 10.2019
Owner/Operator
Bow Wow Boutique
08.2003 - 02.2015
Grooming Salon Manager
Pets And Company
04.1998 - 04.2003
Grooming Salon Manager
PurrFect Impressions
01.1995 - 04.1998
General Manager of Operations
Antique Mall Of Palma Ciea
06.1993 - 01.1995
Tampa Pet Institute
NCMG from Master Groomer
Hillsborough Community College
Associate of Science from Animal Science
Rasmussen University
BBA from Business Administration And Management

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