Brianna Rodriguez
San Bernardino,California
Summary
Efficient Office Assistant with 2 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated person ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Office Assistant
Latino Services
12.2022 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Dispersed incoming mail to correct recipients throughout office.
- Proofread and corrected correspondence and reports for error-free documentation.
- Delivered messages and ran errands.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Trained staff members to perform work activities and use computer applications.
Team Lead
Taco Bell
02.2023 - 03.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Representative
ALL STAR GLASS
02.2022 - 12.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Associate
Walmart
01.2022 - 02.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Barista
Starbucks
12.2021 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Customer Service Representative
Aerotek
06.2021 - 12.2021
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Improved customer service wait times to mitigate complaints.
- Made outbound calls to obtain account information.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
General Laborer
Constant Staffing
05.2021 - 05.2021
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Completed tasks efficiently for timely project completion within set deadlines.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
General Laborer
Staffmark
05.2021 - 05.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Warehouse Associate
Burlington Coat Factory Distribution Center
01.2021 - 05.2021
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted in receiving, stocking and distribution of merchandise.
Cold Line Team Member
Home Chef
10.2020 - 12.2020
- Supported team members with various tasks, promoting a collaborative work environment for efficient service delivery.
- Demonstrated proficiency in using various kitchen tools such as knives, slicers, mixers, and scales for accurate portion control.
- Managed food preparation processes with precision, ensuring consistent quality output for every order served.
- Sustained high levels of cleanliness throughout the workspace, adhering to strict health code regulations and company policies.
Warehouse Associate
Amazon
09.2020 - 10.2020
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Cook and Cashier
Taco Bell
11.2018 - 08.2020
- Provided customer service and was involved in training 1 new team members each month
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Managed portion control using correct utensils during preparation and plating.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Options For Youth
San Bernardino, CA11-2018
Skills
- Customer service
- Communication skills
- Hospitality
- Sales
- Delivery driver experience
- Guest services
- Microsoft word
- Cashiering
- Typing
- Computer literacy
- Cash handling
- Writing skills
- Firewall
- Windows
- Restaurant experience
- Food preparation
- Serving
- Supply Management
- Customer Service
- Call Handling
- Mail Handling
- Clerical Support
- Office Administration
- Filing and Data Archiving
- Front Office Management
- Understands Grammar
- Kitchen experience
- Time management
- Sanitation
- Food service
- Cooking
- Proofreading
- 45 Wpm Typing Speed
- Organizing and Categorizing
- Spanish Fluency
- Appointment Scheduling
Timeline
Team Lead
Taco Bell
02.2023 - 03.2023
Office Assistant
Latino Services
12.2022 - Current
Customer Service Representative
ALL STAR GLASS
02.2022 - 12.2022
Associate
Walmart
01.2022 - 02.2022
Barista
Starbucks
12.2021 - 01.2022
Customer Service Representative
Aerotek
06.2021 - 12.2021
General Laborer
Constant Staffing
05.2021 - 05.2021
General Laborer
Staffmark
05.2021 - 05.2021
Warehouse Associate
Burlington Coat Factory Distribution Center
01.2021 - 05.2021
Cold Line Team Member
Home Chef
10.2020 - 12.2020
Warehouse Associate
Amazon
09.2020 - 10.2020
Cook and Cashier
Taco Bell
11.2018 - 08.2020
High School Diploma -
Options For Youth
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