Marcus Howard
Weirton,WV
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Cigna
Robinson, Pennsylvania
01.2017 - Current
- Facilitate patient care by creating supporting documentation for procedures and compliance
- Oversee and provide training for continual integration and education on handling sensitive information
- Assist with pilot program called OneGuide to ensure easy transition for members helping to make informed decisions on their own with mobile app called MyCigna
- Devised processes to boost long-term business success and increase profit levels
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Served instrumental role in organizational transformation and implementation and participated in 2 successful large-scale corporate restructurings
Branch Manager
Quality Rentals
Steubenville, Ohio
01.2014 - 01.2017
- Analyze stakeholder’s needs and solve underlying business problems to enhance profitability
- Perform day-to-day operations ensuring compliance to become elusive $1M store
- Drive sales goals through positive 3% ROI through social media development through ad space
- Assessed expansion plans via insertion orders and presented costs to forecast trends and recommend changes
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Dealt with assortment of name brand appliances and consumer electronics including extensive Samsung appliances and consumer electronics training
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
Manager of Loss Prevention and Safety
Lowe's Home Improvement
Steubenville, Ohio
01.2011 - 01.2014
- Control inventory shrink with data analysis to ensure gain of 2% on year end
- Recovered stolen item and property loss against company recouping over $4,259,000
- Oversee safety and accident prevention programs, eliminating 1060 workers comp hours through attention to detail
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary
- Collaborated with law enforcement to detain and prosecute theft perpetrators by producing key deliverable via red flags from daily logs
- Exceeded goals through effective task prioritization and great work ethic
- Conducted research, gathered information from multiple sources and presented results
Life Insurance Agent
Western and Southern Life
Wintersville, Ohio
01.2009 - 01.2011
- Identified markets as well as developed book of business within area
- Prospected and networked clients selling property and casualty insurance as well as fixed annuities.
- Exceeded corporate quotas for monthly policy sales.
- Provided coverage option information to assist clients in protecting assets.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Maintained high standards of customer service by building relationships with clients.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 127%
Education
Masters Sports - Administration
University of Miami
Coral GablesMasters of Business Administration - Project Management
Capella University
Minneapolis, MN05.2022
Bachelors of Science - Organizational Leadership
Colorado State University
Aurora, CO2014
Associate of Arts - Psychology
Jefferson Community College
Steubenville, OH2011
Skills
- Human Resources Oversight
- Team Leadership
- Staff Scheduling
- Finance and Accounting Oversight
- Sales Tracking
- Program Optimization
- Cost Reduction
- Policy Development and Enforcement
- Department Oversight
- Recruitment and Hiring
Certification
Lean Six Sigma White Belt
Lean Six Sigma Green Belt
Lean Six Sigma Black Belt expected June 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Cigna
01.2017 - Current
Branch Manager
Quality Rentals
01.2014 - 01.2017
Manager of Loss Prevention and Safety
Lowe's Home Improvement
01.2011 - 01.2014
Life Insurance Agent
Western and Southern Life
01.2009 - 01.2011
Masters Sports - Administration
University of Miami
Masters of Business Administration - Project Management
Capella University
Bachelors of Science - Organizational Leadership
Colorado State University
Associate of Arts - Psychology
Jefferson Community College
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