Heather Pllana
Business/Sales/Leasing Professional
Baltimore,MD
Summary
Customer Service (10+ years) Business phone etiquette (10+ years) Problem solver (10+ years) RECEPTIONIST (Less than 1 year) RETAIL SALES (2 years) Typing (10+ years) Dentrix (1 year) Front Desk (10+ years) Reception (10+ years) Certified Dog Trainer (10+ years) Administrative Assistant (10+ years) Excel (10+ years) Data Entry (10+ years) Scheduling (10+ years) Quickbooks (Less than 1 year) Filing (10+ years) Billing (5 years) Certified dog trainer (10+ years) MS Outlook (10+ years) Time Management (4 years) Clerical (10+ years) Microsoft Word (10+ years) Organizational Skills (10+ years) Microsoft Office (10+ years) Powerpoint (2 years) Marketing (2 years) Public Speaking (10+ years) Medical Receptionist (Less than 1 year) Medical Terminology (Less than 1 year) accounting (4 years) Behavioral Health (10+ years) Phone Etiquette (10+ years) Medical Records (5 years) Sales Experience (10+ years) Yardi (Less than 1 year) Microsoft Excel (10+ years) Fair Housing Regulations (4 years) Dental Assisting (2 years) Dental Receptionist (5 years) Property Management (2 years) Microsoft Office (10+ years) Microsoft Powerpoint (2 years) Chairside Assisting (2 years) Transportation (10+ years) Budgeting (10+ years) Property Leasing (5 years) Medical Scheduling (3 years) Help Desk (2 years) Bookkeeping (5 years) CPR (5 years) Social media management (5 years) Assistant manager experience (10+ years) Account reconciliation (3 years) Accounts Payable (Less than 1 year) Accounts Receivable (Less than 1 year) Medical office experience (1 year) OneSite (2 years) Leadership (10+ years) Process improvement (10+ years) Office Management (3 years) Event Planning (1 year) Documentation review (5 years) Project management (2 years) Restaurant experience (10+ years) Food service (10+ years) Dental office experience (5 years) Conflict management (2 years) Management (10+ years) Data collection (10+ years) Contracts (5 years) Presentation skills (10+ years) Negotiation (5 years) Hotel experience (5 years) Analysis skills (5 years) Warehouse experience (5 years) HIPAA (2 years) Keyword research (10+ years) Office Experience (10+ years) Sales (10+ years) Business etiquette (5 years) What if analysis (2 years) Laboratory Experience Marketing (3 years) Facebook Advertising (3 years) Public relations (4 years) Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing and building lasting relationships.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
7
7
Certificates
1
1
Language
Work History
Leasing Specialist
WPM Real Estate Management
Baltimore, MD
01.2019 - Current
- Maintaining 100 % occupancy rate, post charges, pet addendums, scans, reviews recorded calls, e blast, announcements, interior design, sets alarms, canvases property, outstanding client service.
- Conducts Tours, virtual tours , daily traffic, updates availability, apt marcher ,moved in and out tenants, assigned parking spots, maintains parking inventory, collect rent payments, inspected apartments, work orders phone & email etiquette.
- Entrata software.
- Yardi software.
- Renewals, leases, lease modifications.
- Post invoices.
- CRM, marketing, sales, Grace Hill, fair housing laws, LRO, yield star, post adds, monitors reviews, webpage updates.
- Work orders follow ups, assign work orders, spreadsheets, unit status, smoke detector pics, ISO Auditor, handle complaints, troubleshooting, critical thinking, maintaining a 5 star high rise in heart of Baltimore city, depending, excellent communication, team work dream work, packages, organize, parcel pending lockers, Microsoft teams, zooms, ms office, word, excel.
- Photography.
- Videos, customer focus sales, resolution, outreach, Hopkins student housing, pre lease, lease up, promotes sales and specials, ability to train, ms team calendar, scheduler, flexible, on call, lock outs, emergency work orders, advertising, event planning, resident coordinator, quality assurance, customer satisfaction, door king, makes keys, fobs.
- Updates insurance policies, updates and maintains resident files, emails ,open house, signage, confidentially, safety, Covid 19 prevention, encourages vaccination, bill boards, electronic files, Orders supplies, estimates for maintenance team, assigns work orders and follow up, accounting, late rent notices , NTV, schedules move ins, move outs, transfers, schedules cleanings, painters, contractors, pest prevention and control, reviews security footage.
- Pool maintenance, continuous education, leasing academy, recognition as leasing specialist of the month, receive positive reviews, complaints and feed back, budget, host work team meetings, deposits funds, comp shops, resident appreciation, open door policy.
- I love leasing! I value our residents and address issues in a timely manner, excellent problem solver, handles emergencies, great listener, fast learner, I have letters of recommendation, concierge, floor plan folders, community updates, diverse, I love all pet.
Dental Assistant/Receptionist
Dr.Karlin, Bel Air
Bel Air, MD
03.2017 - 08.2018
- Dentrix software.
- Clerical duties.
- Phone etiquette.
- Processing claims.
- Greet patients.
- Confirm appointments.
- Schedule appointments.
- Scan X-ray's etc.
- Chair side assistant.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery
- Educated patients by giving oral hygiene, plaque control and postoperative instructions
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Provided diagnostic information by exposing and developing radiographic studies
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse
Night Auditor
Clarion Hotel by Choice Hotels
Hagerstown, MD
01.2007 - 12.2015
- Choice hotel profit manager software, Night auditor, auditor, reservation, house keeping schedule, maintenance.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Completed bi-weekly payroll for company employees
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Investigated daily variances and corrected errors to resolve discrepancies
- Reported financial data and updated financial records in ledgers and journals
Education
Associate - administrative professional / applied sciences
09.2003 - 06.2005
Skills
Showing and leasing of units
Relationship building and retention
Leasing reports
Appointment Scheduling
Lease renewals
Telephone and email etiquette
Rent collection
Record Keeping
Tenant issue resolution
Team Building
Lease agreement preparation
Common area maintenance
Property management
Certification
Certified Dog Trainer
Additional Information
- Authorized to work in the US for any employer
Timeline
Leasing Specialist - WPM Real Estate Management
01.2019 - Current
Dental Assistant/Receptionist - Dr.Karlin, Bel Air
03.2017 - 08.2018
Night Auditor - Clarion Hotel by Choice Hotels
01.2007 - 12.2015
Anne Arundel Community College - Associate, administrative professional / applied sciences
09.2003 - 06.2005