Helen Costanzo
Randallstown,USA
Summary
I have had a few jobs over the years and consider myself well rounded
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent Call Center
Randallstown, MD
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Medical Assistant
Clinical Associates
Pikesville
01.2019 - 06.2023
- Company Overview: Healthcare practice mainly internal medicine with specialties
- Work with the doctor and patients
- Took vitals on all patients
- Ordered labs, radiology exms and medications
- Healthcare practice mainly internal medicine with specialties
- Contact : Dr
- Jack Levine 410-274-3023
CT Clinical Aide
Good Samaritan Hospital
Baltimore
06.2011 - 12.2019
- Company Overview: Hospital
- Positioned patients on CT table for numerous different exams which required special positioning
- Questioned patients for clearance to us iv contrast
- Inserted iv's in patients
- Stocked and cleaned
- Hospital
- Contact : Linda Lupton 443-278-5009
Volunteer
Gilchrist Hospice
Towson
06.2009 - 04.2012
- Spent time with the elderly and dying to give respite to the caregiver
- Contact : Director of Volunteer Services 888-823-8880
Assistant Service Manager
Heritage Imports
Owings Mills
01.2001 - 06.2010
- Company Overview: Auto Dealership
- Interacted with the technicians and parts dept
- Worked up estimates for customers repairs and went over estimate with customer
- Kept customers aware of progress
- Also dealt with extended warranty companies and the manufactureres
- Auto Dealership
- Contact : Mike Hoban 410-451-5281
Education
CCMA -
CCBC
12.2019
Diagnostic Medical Sonography -
UMBC
08.2011
Skills
- Compassion
- Empathy
Certification
- Certified Clinical Medical Assistant, 11/2018, 11/2024
- Diagnostic Medical Sonographer, 06/2011, 07/2022
Personal Information
Title: Renaissance Woman
Supported Causes
- St. Judes
- MAS Rescue
Hobbies and Interests
- Music
- Cars
Timeline
Customer Service Representative
Conduent Call Center
11.2023 - Current
Medical Assistant
Clinical Associates
01.2019 - 06.2023
CT Clinical Aide
Good Samaritan Hospital
06.2011 - 12.2019
Volunteer
Gilchrist Hospice
06.2009 - 04.2012
Assistant Service Manager
Heritage Imports
01.2001 - 06.2010
Diagnostic Medical Sonography -
UMBC
CCMA -
CCBC