Karen Anzalone
Peer Support Recovery Specialist
Winchester,MA
Summary
Highly skilled and enthusiastic professional with more than five years of experience motivating and supporting individuals in their pursuit of a safe, happy and substance free life. I have over 10 years of sobriety and I know the importance of paying sobriety forward. I feel that people who have made a sober life for themselves bring the ability to connect with people in recovery at any level Those who have worked toward a sober life offer the ability for to identify hurdles and road blocks that people encounter on their own journey. I am very open about my experience of being homeless, jobless and hanging out in MBTA stations because of my constant need to drink. After 10 years, I still have wreckage from my past but I know, without a shadow of doubt, that my best day drinking was far worse than my worst day sober. In addition to my passion for sobriety, I also I have almost 20 years in Office Management. Administration, and a strong knowledge of Health Insurance Requirements. I take pride in my ability to multi-task. I am extraordinarily organized and a strong team player. I believe it is critical to push for an entire team to succeed, from the patient all the way through to the provider..
Overview
26
26
years of professional experience
14
14
years of post-secondary education
Work History
Health Collaborative Office Manager
Massachusetts Quality Health Partners
Watertown, MA
07.2018 - 05.2019
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Maintained CRM database with customer updates, report generation, and health information updates.
- Coordinated special projects and managed schedules.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Arranged corporate conferences for fifteen Health Directed Board of Directors Meetings
Medically Assisted Treatment Unit Manager
St. Elizabeth's Hospital
Brighton, MA
09.2018 - 10.2019
- Assisted in development and implementation of policies, procedures and regulations for unit operations.
- Coordinated with nursing and other services to promote continuity of care.
- Cooperated with Addiction Center healthcare teams to create treatments and recovery plans to achieve objectives.
- Promoted patient independence by establishing patient care goals and taught and counseled patients, friends, and family about medications and self-care skills.
Live-In Staff Recovery Specialist
Granada House
Brighton , MA
05.2016 - 05.2018
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Offered professional, respectful therapy to addicted individuals in a halfway house treatment facility.
- Led group counseling sessions to meet variety of therapeutic needs for recovering individuals.
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
- Coordinated referrals for addiction services based on individual client needs and preferences.
Overnight Staff
Middlesex Human Services Agency
Waltham, MA
05.2015 - 06.2017
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Professional
Various
Boston, MA
06.1995 - 05.2015
- Developed standard operating procedures for all administrative needs within various companies with different objectives.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Maintained CRM database with customer updates and report generation.
- Managed office operations while scheduling appointments for department managers.
- Developed standard operating procedures for all administrative employees.
Education
Bachelor of Science - Exercise Physiology And Business Management
University of Massachusetts
Amherst 09.1991 - 05.2005
Skills
Healthcare facility management
Relationship building and retention
Multidisciplinary team collaboration
Patient education and advocacy
Case management
Multitasking Abilities