STEVEN SURIEL
Manchester,CT
Summary
Self-motivated, technology enthusiast looking for an opportunity emphasizing technology, communication skills, design, and learning new products. Exceptional interpersonal skills and values. Strong attention to detail and willingness to learn new skills and products.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
Manchester, CT
06.2021 - Current
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong rapport with customers and created a positive impression of the business.
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product, and explaining products by ratings.
Administrator Assistant
Well Cloth'd
Brooklyn, NY
03.2020 - Current
- Arranged conference rooms and facilities to prepare for meetings.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Coffee Master Barista & Trainer
Starbucks
Manhattan, NY
11.2016 - 06.2021
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Education
High School Diploma -
Urban Action Academy
2012
Skills
- Computer Proficiency and Microsoft Office
- Returns and Exchanges
- POS Software
- Product Demonstrations
- Sales and Promotions
- Customer Service
- Inventory Management
- Payment Processing
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Cash Handling
- Creative Thinking
Timeline
Mobile Expert
T-Mobile
06.2021 - Current
Administrator Assistant
Well Cloth'd
03.2020 - Current
Coffee Master Barista & Trainer
Starbucks
11.2016 - 06.2021
High School Diploma -
Urban Action Academy
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